Headphones work, attached mic doesn't

SOURCE: the mic is not working on my X1 turtle beach

I have fixed this. Beleive it or not they have miswired the cable (from the Earforce Amp) end at the controller which houses a small cct board (inside the hockey puck) that controls the voice volume control.You need to reverse the Red and Black wire solder points(from the amp) so you will need some skill with soldering. I did this and tested the mic now works with the dial adjusting the voice vol.
Turle Beach needs to do a massive recall on these X1s; how can you realese a fairly expensive product like this that does not work out of the box. And they have removed all the forums from their web site concerning this as they know they have a faulty product,

SOURCE: Everything works except chat

You probably need a replacement chat-controller cable. Those are available from the Turtle Beach website (look for Replacement Parts) or from their tech support ([email protected]).

SOURCE: My Sentry headset wont work, the model i'm not to

You have to pay for the solution..this is the worst rip off in all of time, selling you screwed up items and expecting us to pay to get them fixed. WHAT RIP OFF!

SOURCE: Dog chewed through Turtle Beach X1 wire any advice on fixing??

Twisting the wires wont work unfortunately, I've tried this on Turtle beaches. Problem is, they use these cheesy little speaker-wires that unravel into fibrous threads.... seems to me the only way to re-wire them would be to unwind each color (red, green and gold), then hand-wire them back again (a very frustrating and meticulous process.... not even guaranteed to work :/), and finish by soldering the connections.

If you decide you want to try this, I recommend cutting the wire where it was damaged, then cutting the very tip of each of the exposed ends you now have (so as to give yourself a clean-cut surface to work with).
Then, carefully strip away the grey plastic casing, leaving yourself with at least 1 inch of exposed wire on each end (you might even want to give yourself 1 1/2 - 2 inches, this will make it much easier to work with).

Now, repairing one color wire at a time (green-green, red-red, gold-gold), try to "split up" the threads of each color to reveal the fibrous material inside. Then do your best to "inter-lock" these fibres in the most uniform way possible, and pinch it together tightly.
You could try and twist it somewhat, if only to keep it together more securely. You will now want to either solder each connection, or use electrical tape to isolate each of the colors from each other (or do both).

If this doesn't work, I don't know what will. As far as DIY-repairs go, this is about as much as you can do.

I've contacted Turtle Beach support, and, unfortunately, they only offer to repair/replace your headset if you are currently under warranty. I unfortunately, was not, and even offered to PAY for the repairs/services (I have two broken X1's now, and it seems a waste to discard them for such a small problem), but they refused to service my headphones even for a fee (seems ridiculous to me). Their only suggestion? "Try upgrading to the X1's succesor, the X11! Thanks for choosing Turtle Beach!"

Case in point? You might just be SOL, unless you're a wiring guru.... Sorry buddy.
Either way, give me a shout at [email protected] if it ends up working out for you.

Best of luck,
James