My computer will not recognize my 8 GB Gigabank drive. How do I fix it?

Go to My Computer right click and select properties and under Device manager click under Disk Drives uninstall the drive. If you cannot see your hard drive then select scan for hardware changes. Also when you start your computer click on F12 and go into BIOS settings and check if you can see your hard drives

Try connecting the external hard-drive to a different computer. If it still fails, and it is still under warranty, then exercise the warranty to get it replaced.

If the warranty has expired, open the case, and remove the disk-drive, disconnecting it from the USB-to-disk-drive adapter.

Connect the disk-drive as a "slave" disk-drive in some desktop computer, to see if the disk is recognized.
If it is, then the USB-to-disk-drive adapter has failed, and you could go to any computer-store to buy a new external case and adapter, and mount your disk-drive inside the new case, and work with your files.

If the disk-drive is not recognized, check the warranty on the disk-drive itself.

is this a brand new drive or have you used it successfully in the past?

The harddrive has crashed very hard to fix give it to a professional to fix if not its already condemned

right click on my computer and go to property then go to hardware then device manager then uninstall all usb drivers then right click any then clik on scan for hardware changes then it automatic installe driver then restart computer then connect your harddisk to computer again then check .
Also check your usb cable is working fine.

Remove the cover plate from behind the drive (where the plugs and on/off switch are.) You have to then remove the 2 screws. After that pull on the end with the blue lights to slide the hard drive out. If you have a tower computer, you can permanently install the hard drive and it should work fine as a secondary drive. Just make sure the jumper pins are set to "slave".

Was your computer ever able to recognize your GigaBank, or is it new?

The most common problem people have with a new drive not showing up in My Computer are:

1) The drive is not formatted

2) The drive letter is mapped incorrectly

You can check both of these things in Disk Management by right-clicking on My Computer and choosing Manage, then clicking on Disk Management on the left hand side.

If your drive doesn't show up in Disk Management, and you are also unable to see the drive on multiple computers, then you may be experiencing a hardware malfunction.

If you are still within your warranty period and you are experiencing a hardware malfunction, we will be happy to replace your unit for you. Specific warranty and replacement information is available at www.iomagic.com, by clicking on Support.

Have a nice day,

I/O Magic Technical Support

I had this with a new drive, think it's the firmware in the drive.Anyway the warehouse replaced the drive.

You could try to download and install FTK - Forensic Tool kit to grab the info. But sadly if the memory won't detect, your looking at having to use expensive software/hardware to grab the info.