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You can reformate the player. plug it into the usb device of you computer and reformate with windows. Or you can run a virus scan through that drive it should say OPAL and have the aniti-virus program clean it for you.
When you connect the opal a window should pop up and on your media player on music an icon says opal. Click it and then click music. The songs in your opal show. Right click and press delete or remove from list.
Use a free program such as Riva FLV Encoder to convert the Real Video files to aVI format. Once they are in AVI format, the RCA Easy Rip software should recognize the video files, and you can use the Easy Rip software to convert/transfer them to your player.
Some models have reset switches some do not. Look on the back of your mp3 there should be a tiny hole there. That is the reset switch for most opal. Other way to reset is hold power button down for 15 seconds.
If you cant find it you will have to go to the RCA website and download the latest firmware.
You should be able to just drag and drop the folder into either the media player, or directly into the opal. To drop files into the opal, just click the my computer icon on your desktop, then after the window opens you should see the opal icon listed with the other drives you have. Then open up your folder with the music, highlight the ones you wish to move onto the opal, and drag and drop the file over the opal icon. If you did it correctly, windows will show you that it is copying the files to the opal. Good luck and enjoy!