For Centrex Phonwes, today I've been looking for an 'old' security code for someone that was here 7 years ago (now she has past). Now a different person is using that phone extension, never had to use it for voice mail messages, but now wants to get into the v.m. message system & could not get in. How do I go about getting in & delete the old password so it can be re-set?J

SOURCE: Inter-Tel Axxes phone outside calls don't go to voice mail

The phone system handles where phone calls are sent not the voice mail. Deleting the mailbox will not change the rules programmed into the system. This can get kind of complicated for people that do not handle this a lot. There are many variables involved and the rules change depending on if the phone is in DND mode, if the system is in day or night mode etc.. Not sure why you would want ALL calls to the receptionist to go to a mailbox. Do you make your own major system program changes or pay a local installation company to do this?

SOURCE: SET UP NEW VOICE MAIL

You will have to get into system admin and reset the password on that extensions mailbox.

Contact your system administrator.

SOURCE: NEC 16D-2

You should have a computer somewhere in the building running callexpress that controls the voicemail for each extensiion,

Find the computer and simply go into the configure screen of the extension you need to unlock and change the password to 0000

SOURCE: Changing auto attendant's voice to be my own.

GBSA: Depending on which auto attendent you have, which is
an add on device to your phone system, you will either have to go to the actual unit and access it via a jack, some have built in CD mikes and re-record the message. The newer units have an access code that you dial from your extension unit allowing you to make the change from there. Thank You. Jerry

SOURCE: Delete old voice mail - program new voice mail

You can usually access the system voice mail setup from any extension.

Press Speaker

Dial ext 200.

When asked for security code, dial *,2,# (dial it twice if there is no code).

When main greeting begins, dial 632.

Using the soft keys under the display, press MORE, then MGR, then CHBX or, follow voice prompts if non-display phone.

Follow voice prompts. Remember, 1=Yes, 2=No.