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Have you tried to turn on the call volume? On the right side of the phone you will see two buttons, up and down.
Try making a call. Then, while on the call and before you hang-up, press the button on the right side of your phone, the one with the arrow pointing up. You will see a volume indicator on the screen. If you press the up button again and again the volume will go up until it reaches a satisfactory level.. Perhaps your volume is set to very low.