Hi
it's better formatting the internal disk instead of the master reset. The way to do that is entering the Service Menu (Jog Dial Up/ Press * / Jog Dial Down / Jog Dial Down / Press * /Jog Dial Down/ Press *) and choose "Format Internal Disk".
REMEMBER THAT ALL YOUR INSTALLED APPZ AND SETTINGS WILL BE LOST (the phone turns in factory defaults settings)
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