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you should not have factory reset when you lose a chnl delete the chnl then rescan you never need to factory reset you lose the flash or newest update you had installed reflash your box and delete the chnls that are scrambled only and then rescan
if you have starview 4 and are missing channels so are many others sadly there is no fix for this(other than buying an older box say starview 2 or 3)and these channels will reappear(sorry to say but it seems the starview guys have left us high and dry)failing all try kryptview(works on all channels , no key changes for 2 years)good luck