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Can a Bose SoundDock be repaired? We offer refurbishment and repair of the dock. ... All docking connectors are replaced. The Bose SoundDock is a classic and is still the best on the market so it is one of the few things that are worth repairing.
Order Prod Number 041615 , Description: "279103-004 MOD ASSY CRADLE BLK SOUNDDOCK" from Bose spares. Costs £35. Undo the four philips screws in base, romove cover and replace whole cradle assembly. There is a circuit board attached to the main unit by a ribbon cable - you do not need to remove this cable you can instead can thread the circuit board through the old cradle. Then pull out the ribbon cable that connects the new assembly to the circuit board. Installation of new one n reverse. Protect from static by using wrist strap etc.
Unfortunately I've never seen a universal remote that will control the extra functions of this. If it's the original SoundDock, you can only do: volume, power, play/pause, skip/scan.
If this is a SoundDock II or SoundDock Portable, you can only control: volume, power, play/pause, skip/scan, and playlist up/ playlist down. Quite honestly, that's all I need to do on my SoundDock. I can't really read what's on my iPod from where I'm sitting in the first place. It may be possible to use a universal learning remote for this, but you'd have to teach commands from an apple remote as well as the bose remote, and the learning remote (+apple remote) may cost you over 1/3 the cost of the SoundDock. It also may not work perfectly. I hope this helps somewhat.
The new SoundDock II charges your new iPod touch and is fully compatible all iPods and the iPhone 3G. Also the SoundDock Portable will do this.
But..
Better news-> Call Bose. They can upgrade the 30-pin connector to charge via USB-only and function with the remote as well. $99. This will make your iPod touch 100% compatible and somewhat future-proof your SoundDock.
If the SoundDock was purchased within 90 days (at full retail price), they will do the upgrade for a smaller fee or even free I think.. (new 1 year warranty given with repair/mod)
btw- This is an Apple issue, not a Bose issue. All 3rd party iPod connection devices had to make this change at some point.
I had this problem on my SoundDock. My iPod would charge on the dock just fine and when I played my iPod on the dock, it would look like it was playing, but have no sound. Since my Bose was out of warranty, this is what I did to fix it. #1 Unplug the adapter. #2 Unscrew the four large screws on the bottom of the speaker and the three small screws under the dock. #3 You'll see one long ribbon connection and one very short one. Check to see if the ribbon connector coming from the front of the speaker system came loose from the green board. You'll only be able to see 1/2 an inch of it sticking out, and it's not easy to plug it back in, but it's possible. Just take your time. #4 Carefully put everything back together being very careful not to let the ribbon fall out of the plug again. #5 Make sure to plug in the DC adapter the correct way. There's a very subtle difference, but there is a difference. There are four prongs - two are square and two have slightly rounded corners. If it's not plugged in the correct way, the dock will have a static clicking sound. On my adapter, the words "DC power" are on the top of the plug.
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