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http://support.creative.com/Products/ProductDetails.aspx?catID=948&subCatID=958&prodID=16424&prodName=ZEN%20Stone&subCatName=MP3%20Players&CatName=Entertainment+Devices+%2f+MP3+Players&VARSET=prodfaq:PRODFAQ_16424,VARSET=CategoryID:948
Copy and paste the above link into your browser's address bar and scroll all the way down to the bottom of the page. On the right hand side is a button that will allow you to automatically update the software for your Zen Stone.
If that does not resolve your issue, the last link on that very same page, Starter Pack 1.51.03, his starter pack is updated with the latest software and User's Guide for your Creative ZEN® Stone player and Creative ZEN Stone player (with built-in Speaker). It enables you to drag audio files to and from your player using Creative Media Lite. For more details, read the rest of this Web release note.
The starter pack can also be found at www.creative.com/zenstone, and it includes the following:
Creative Media Lite (1.51.03) Rips CDs, transfers media files and controls your player's volume restriction level.
User's Guide Provides information on using your player.
Added Features or Enhancements:
Enables you to drag audio files to and from your player using Creative Media Lite.
Adds an audio playback feature in the Creative Media Lite window.
Enables the conversion of unreadable tag properties of audio files in Creative Media Lite.
Requirements:
Microsoft® Windows Vista®, Windows® XP Professional x64 Edition, Windows XP Service Pack 2 or later
USB port
Creative ZEN Stone or Creative ZEN Stone (with built-in Speaker)
Note:
To install this starter pack
Download the ZENStone_PCApp_CLI_L4_1_51_03.exe file into your local hard disk.
Close all application windows that are currently running.
Double-click the downloaded file and follow the instructions on the screen.That should resolve any issues you have by not have the original Start up Disk!
OPEN AN EXPLORER WINDOW LIKE MY COMPUTER, UNDER THE TOOLS TAB CHOSE THE FOLDER OPTION, CLICK ON VIEW GO DOWN AND U WILL SEE THE SETTING SHOW HIDDEN FILES CLICK THAT OPTION CLOSED THE EXPLORER WINDOW AND THEN REOPEN TO SEE IF U CAN ACCESS THE FILES
You won't need to download or install any programs if you have Windows Media Player on your computer. You can use other programs but WMP is probably the easiest!
Plug in your MP3 player using the USB cord (should be in box)
Open WMP
(If your songs are already in Library skip this step). Click "File" (top left hand corner) then "Add to Library..." Click "OK" WMP will now find all music on your computer and add it to Library.
If the internet is connected WMP will attempt to find song info such as title, artist, album etc. Otherwise right click on song and click "Edit"
Click on "Sync" tab (top of player). A sidebar should appear with "Creative zen.. etc" written on the top.
Drag songs into sidebar.
Click "Start Sync"
The songs will now download onto your MP3 player.
To organise your files into folders etc. go to "My Computer" then "Creative Zen etc" then "Music" and create folders (right click "create folder") copy, paste, and drag your songs in folders as you like.
You can now unplug you MP3 player and turn it on!
Please reply so I can know if this information was helpful or not and can help you further.
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