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Posted on Aug 20, 2009
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My new Xbox keeps shutting off

My new console keeps shutting off after a few minutes of play. ie: i was playing halo 2 on it and i got as a far as the master cheif being armed, and a little bit of fighting (if that helps with the time line) then it shut off and two of the sections on the ring turned red. it can't be red ring of death because when i turned it back on it played the game again and it didn't fail until about the same area of game play. could this be a over heating or cooling issue?

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Its a problem with the heatsink. Basically the system is getting overheated due to a defect in the systems design.
Solution- You can end the console to Microsoft, but they will charge you unless it is in warranty.
I had the same problem and sent it back to microsoft but they charged me $100 and i got it back fixed.

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  • Expert 175 Answers
  • Posted on Aug 20, 2009
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Your cooling unit may be damaged/malfunctioning or has blockage. (needs the dust blown out- its overheating)

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On both of those times you got H3, did you happen to move, or did the console fall while the game is play?

Do you normally have the console vertically or Horizontal?

Here is some info I found on xbox.com
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But you may be under warranty which you can get free replacement.

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