By cold do you mean at freezing temps or just cold if so do you see frost on the back panel of frzr if so req defrosting if is a self defrst three item could be bad morelikly its one the defrost heater or bi-metal thermostat on top of evap or the defrst timer if need rapid move the frzr item in cooler get hair dryer and thaw the frzer can you remove the rear panel without much work it would work better this way. now this is a short term fix before you get tech out or not it will have to be failed again so he/she can solve this problem
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