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Posted on Aug 19, 2009

My camera will not turn on. The lens is extended and will not close. How do I fix this?

1 Answer

Anonymous

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  • Contributor 33 Answers
  • Posted on Aug 23, 2009
Anonymous
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Joined: Jul 28, 2009
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Try lithium ion or quality rechargable batteries if you have not already. Regular alkalines will not cut it, even if they are new sometimes. The battery type really can make a difference with digital cameras.

If it sounds like the lens is jammed or you try those batteries and it still won't move, then you've got a bigger problem. If you bought it less than a year ago and have your receipt (this is important), call Polaroid and they may replace it (assuming it's not too beat up looking or damaged). Be prepared to wait a few weeks for the replacement.

5 Related Answers

Anonymous

  • 4 Answers
  • Posted on Jul 30, 2006

SOURCE: Lens will not extend

I had the same problem, here is how I fixed it: Make sure batteries are fully charged, Open the cover of memory compartment, the red LED is flashing, it means that there is a reading error. I reset the camera (under the output connection cover), took off the memory chip, and replaced with a spare one, then it powered on and prompt to date/time set up. Let me know if this works for you. John

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Anonymous

  • 34 Answers
  • Posted on Jan 25, 2008

SOURCE: Casio EXILIM camera lens will not extend fully!!!

It's the focus lens gears. The often times get knocked out of alignment by an impact, or debris gets in there. This can be fixed, but Casio won't help. Hint...google my username. ;)

t00nz

CameraR

  • 4738 Answers
  • Posted on Jun 05, 2009

SOURCE: "Lens error, restart camera." The lens won't close,

Lens errors are fairly common. Usually it's sand or grit interfering with the lens extension mechanism. Or the camera's been dropped with the lens extended. Or the camera has been powered on, but the lens had been blocked preventing its extension. Or the battery ran down with the lens extended ...

Here's some things that you can do to try to corr
ect it. They only seem to work for less than 50% of the lens errors, but if the camera is out of warranty, they're worth a try:

http://camerarepair.blogspot.com/2007/12/fixing-lens-error-on-digital-camera.html

ginko

Ginko

  • 19396 Answers
  • Posted on Jul 05, 2009

SOURCE: Lens error, restart camera

Lens error is usually caused by mechanical faults concerning lens assembly. The lens cannot extend or retract fully, the error is detected and lens error is returned.
Sometimes this can be fixed playing with the lens during extraction or retraction to help the lens asset getting back to normal.
More often the camera lens must be disassembled and re-assembled by a technician to fix the problem.

Anonymous

  • 1197 Answers
  • Posted on Aug 19, 2009

SOURCE: lens stays open, won't retract when camera turned off

If your camera is still under warranty, the best thing you can do is to take it to the nearest official Canon repair shop and Canon should fix it for free.

If your camera is out of warranty, or if Canon refuses to repair it for free (happens sometimes if for example they suspect the camera has not been treated properly) you can try some of the methods listed here to repair it yourself. These simple methods have helped a lot of people fix their cameras.

Before trying any of the suggestions, make sure your Canon has fresh batteries and it is in recording mode.

1) Remove the batteries from the camera, wait for a couple of minutes, then put them back in and turn the camera on.

2) Try compressed air. With a fine tip blow off gun and dry compressed air (20 lbs) set the tip between the lens turret and the camera body and turn on the air while moving the tip around the lens. It should remove all dust and sand. Turn the camera on and it should function fine.

3) Another method is to tap the padded USB cover part on a hard surface, for example, a desk. It sounds so simple, but very often in works.

4) Try forcing the camera lens:

Turn off the camera. Place it on the back with the lens facing up and take a look at the spacing between the lens and the lens housing. If you notice that the gap is not even all the way around the lens, the problem should be easy to fix. This type of a problem usually occurs if the camera was dropped while the lens was extended.

Simply - VERY GENTLY - press down the lens on the side where the gap is the biggest. You should hear a "click" as it pops back into place. Try powering the camera back on.

If the lens doesn't extend at all or it extends, and then retracts again, do the following. Turn the camera off. Take the camera in one hand and with the other gently take one part of the lens and gently move it round in a circular movement. Do so with both sections of the lens. You will hear a "click" as it pops back in place. Power the camera on.

Another version of this fix would be to pull and twist on the largest ring of the lens while turning the camera on. Listen for a "click". If at first the focus seems to be off, turn the camera on and off and take lots of pictures, close ups and distance. Focus should slowly start improving.

5) If that doesn't work, there is an online guide for dismantling Canon cameras and fixing the E18 error. (NOTE: Try this only if your camera is no longer under warranty!) It is a great guide with pictures and it can be found here.

regards iversh
a very helpful rating is apreciated for answering ur query.....

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0helpful
1answer

The lens won't close

Lens errors are fairly common. Usually it's sand or grit interfering with the lens extension mechanism. Or the camera's been dropped with the lens extended. Or the camera has been powered on, but the lens had been blocked preventing its extension. Or the battery ran down with the lens extended ... Unfortunately, many cameras that fall prey to this can only be corrected by professional repair. But, here are some things that you can do that may correct it. They only seem to work for less than 40% of the lens errors, but if the camera is out of warranty, they're worth a try.

0helpful
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Lens will not close any fixes?? May have sand in lens

First make sure your batteries are fresh then turn the camera on. With the lens extended and pointing towards the floor turn off the power while gently tapping each side of the extended lens tube.
You may have to do this several times to dislodge the foreign matter jamming the lens tube mechanism. Do NOT force it at any time. If this doesn't work let a Camera tech handle it for you.
3helpful
1answer

Camera lens wont open or close after being dropped. it won't turn on and take pictures

Lens error is usually caused by mechanical faults concerning lens assembly. The lens cannot extend or retract fully, the error is detected and lens error is returned.
Sometimes this can be fixed playing with the lens during extraction or retraction to help the lens asset getting back to normal.
More often the camera lens must be disassembled and re-assembled by a technician to fix the problem.
2helpful
1answer

Camera lens dont close

Lens errors are fairly common. Usually it's sand or grit interfering with the lens extension mechanism. Or the camera's been dropped with the lens extended. Or the camera has been powered on, but the lens had been blocked preventing its extension. Or the battery ran down with the lens extended ...

Here's some things that you can do to try to correct it. They only seem to work for less than 50% of the lens errors, but if the camera is out of warranty, they're worth a try:

http://camerarepair.blogspot.com/2007/12/fixing-lens-error-on-digital-camera.html
2helpful
1answer

"Lens error, restart camera." The lens won't close,

Lens errors are fairly common. Usually it's sand or grit interfering with the lens extension mechanism. Or the camera's been dropped with the lens extended. Or the camera has been powered on, but the lens had been blocked preventing its extension. Or the battery ran down with the lens extended ...

Here's some things that you can do to try to corr
ect it. They only seem to work for less than 50% of the lens errors, but if the camera is out of warranty, they're worth a try:

http://camerarepair.blogspot.com/2007/12/fixing-lens-error-on-digital-camera.html
0helpful
1answer

Lens won't close

Lens errors are fairly common. Usually it's sand or grit interfering with the lens extension mechanism. Or the camera's been dropped with the lens extended. Or the camera has been powered on, but the lens had been blocked preventing its extension. Or the battery ran down with the lens extended ...

Here's some things that you can do to try to correct it. They only seem to work for less than 50% of the lens errors, but if the camera is out of warranty, they're worth a try:

http://camerarepair.blogspot.com/2007/12/fixing-lens-error-on-digital-camera.html
0helpful
1answer

Len won't close , camera won't work

Lens errors are fairly common. Usually it's sand or grit interfering with the lens extension mechanism. Or the camera's been dropped with the lens extended. Or the camera has been powered on, but the lens had been blocked preventing its extension. Or the battery ran down with the lens extended ...

Here's some things that you can do to try to correct it. They only seem to work for less than 50% of the lens errors, but if the camera is out of warranty, they're worth a try:

http://camerarepair.blogspot.com/2007/12/fixing-lens-error-on-digital-camera.html
Apr 17, 2009 • Cameras
0helpful
1answer

Cannot take pictures

Hello,

Has the camera been bumped recently?

This could cause one or more lens elements to shift slightly out of position and thus prevent the lens from extending.

You can check inside the lens, and try to shift the lens elements back into position by bumping the camera the other way. I have read some people were actually successful at this.

(Don't bump it too hard).

If the lens still doesn't extend, then there are still some options:

1. Take or send the camera to a service center to get fixed. This will likely be over $100.

2. Get a new camera, there are better ones out there and for close the same price as having this one fixed.
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