Sir, the toner bottle motor assy. needs to be replaced. will take quite a bit of work to get to, recommended a service tech qualified on Biz hub 350. This series is well known for the toner bottle assy. fault as is the di3510 series prior to the Bizhub 200/300 series.
Btw, I’m available to help over the phone in case u need at
https://www.6ya.com/expert/normanj_7893313f0751935f
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