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Robert Ward Posted on Jul 03, 2019
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My Hitachi XL500 external hard drive is not showing anywhere on my computer. I also do not believe any power is getting through to my hard drive. Please help

1 Answer

Larry Ng

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  • Hitachi Master 14,606 Answers
  • Posted on Jul 03, 2019
Larry Ng
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Joined: Apr 07, 2013
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Buried in endless spam are you.
does it fail on 2nd PC????????????????????????????
but yes, I am the MVP of external HDD< I build my own.
Have over 5 here for Backups .
lots of causes, for sure bad drive, or missing drivers..
bad HW hardware or BAD software SW.
Missing 12vdc 2amp power pack>, lost or using wrong one.
when pack above does the HDD spin? usb connected to PC.
NO PC stated, NO OS stated, windows/chrome/Linux/android?
its at lease 10 years old , see posts back that far.
not good old HDD,this old.
sold during W7 era. 2009.
The drive has 3.5" HDD that needs lots of power (Amps)
to start up that big motor inside, and is first thing to learn .
2amps it needs, ok? so if pack is missing it will never startup
on any USB port, not rated for 20x standard USB load factors.
some laptops only do 0.1amps (100mA) and are useless to startup any hdd motor of any kind.
see why here.
and see a better extremal solution cheap.! $10
http://www.pcdied.com/external-hdd.html

5 Related Answers

Anonymous

  • 62 Answers
  • Posted on Feb 18, 2008

SOURCE: phillips external hard drive

If its an usb drive, no driver is required. The drive will show itself in My Computer after it is commected. Uninstall the driver, shut down, connect the device to the computer and start the computer.Tell me if it works. Also, when posting a question, give full details.

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Anonymous

  • 734 Answers
  • Posted on Dec 12, 2008

SOURCE: hitachi external hard drive recovery

Ok,Download software for recover your data from Memory Card, Phone, HDD or any other Storage Device ----
Download from the following link ------

http://www.dasofts.com/software/3675-recover-my-files-3.98-build-6218.html


Note- this software is works only with windows operating system so, connect your Memory Card, Phone, HDD or any other Storage Device to computer to recover data.



For any other help contact me.



Thanks


Anonymous

  • 3153 Answers
  • Posted on Oct 02, 2009

SOURCE: my external hard drive is not showing up

One or more of the hints below will probably sort out most USB problems with most USB portable / external hard drives and OTHER devices (though not always)

A few things to check but assumes USB and Windows for other interfaces / operating systems (mac/ Linux) similar steps may be adapted to suit.

1. Ensure it is connected directly to the computer to a USB 2.0 port not a USB 1.0 port as this can have effects on performance and reliability

2. Use only the cables that came with it NOT one that fits that may have been lying around or is longer. Not all USB cables are equal even though they should be)

3. Do not connect through an external USB HUB unless that hub is USB 2.0 AND has its own power supply.

4. Use ONLY the power supply that came with it if it has an external power supply Don’t use any other unless you know it has both the same voltage and current rating e.g. 12V 500mA anything rated below that would not work properly.

5. Always use the same port for connecting your devices. Some devices do not like being switched about. If switched they may want to install software / drivers again. This can be especially true if you move a HUB to another port
6. For FLASH DRIVES you should ensure that the device is set for "quick removal" using the drive control panel properties or use the USB "Safely Remove Hardware" option. If you dont do this there is a very strong chance that any files you transfer may not be there when you plug into another computer.

If you checked and fixed anything there and still have issues then check your hardware from CONTROL PANEL / SYSTEM / HARDWARE.
Any exclamation marks by hardware need fixing before you investigate any further

USB flash drives can fail for no apparent reason.
Sandisk Cruzers are especially bad for this.

USB hard drives should be treated with extreme care.
This is a real hard drive ! and knocks and bumps can quite literally kill them.

It is possible to remove drives from the enclosures in most cases and connect directly inside a PC to fully check it.
You should also do this to cheack the drives connections are not bad inside the enclosure

Note that if you hear a drive clicking or pinging this could be the worst thing you would hear.
Known as "The Click Of Death"

If none of the above steps help look at updating the drivers from the manufacturers web site in the support section.

Anonymous

  • 76 Answers
  • Posted on Oct 20, 2009

SOURCE: Imation Apollo UX External Hard Drive

try replace the USB cable,

Anonymous

  • 21 Answers
  • Posted on Dec 05, 2012

SOURCE: Sony Vaio laptop could not access 1TB external hard drive

try other usb port, or other computer and see whether the hdd is detected. If still not, try to go to device manager ( http://www.computerhope.com/issues/ch000833.htm ), and then assign a drive letter to the hdd. After that, try to access it from Computer, if not able to access it, format it (use quick format) and then use this data recovery program to recover your files.
http://www.asoftech.com/adr/

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Instructions here: https://howchoo.com/g/nwvinzvjzmz/format-hard-drive-macos
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Open Start menu
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Now create a partition, format it how you want.
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Check your connections. A USB cable needs to be connecting your Hitachi external hard drive to your computer. Your external hard drive's power cable also needs to be plugged into a functional wall outlet, surge protector, extension cord or power strip. Make sure your Hitachi USB external hard drive is turned to "On." An "On/Off" button is present on the front of the unit. If the indicator light around said button is not illuminated, the drive is "Off" and your computer won't be able to recognize it. Press it to turn it on and then try to access your drive again. Format your hard drive. If your Hitachi USB external hard drive doesn't currently have a file system on it, you won't be able to use it to store data. Open up the "Computer" icon in the "Start" menu. Right-click on your USB external hard drive's icon and click "Format." Click "Start." This will install a file system on your Hitachi USB external hard drive. After this process is finished, you will now be able to use your drive. Restart your computer. Certain models of computers (especially older models) won't recognize new hardware unless your computer boots with the hardware already connected. Leave your USB drive plugged in and restart your computer. Once you do this, your Hitachi USB external hard drive should appear as normal in the "Computer" folder with all of your other drives. Hope this helps.
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Check your connections. A USB cable needs to be connecting your Hitachi external hard drive to your computer. Your external hard drive's power cable also needs to be plugged into a functional wall outlet, surge protector, extension cord or power strip. Make sure your Hitachi USB external hard drive is turned to "On." An "On/Off" button is present on the front of the unit. If the indicator light around said button is not illuminated, the drive is "Off" and your computer won't be able to recognize it. Press it to turn it on and then try to access your drive again. Format your hard drive. If your Hitachi USB external hard drive doesn't currently have a file system on it, you won't be able to use it to store data. Open up the "Computer" icon in the "Start" menu. Right-click on your USB external hard drive's icon and click "Format." Click "Start." This will install a file system on your Hitachi USB external hard drive. After this process is finished, you will now be able to use your drive. Restart your computer. Certain models of computers (especially older models) won't recognize new hardware unless your computer boots with the hardware already connected. Leave your USB drive plugged in and restart your computer. Once you do this, your Hitachi USB external hard drive should appear as normal in the "Computer" folder with all of your other drives. Hope this helps.
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My Hitachi Touro 4TB external hard drive get stuck every time I try to transfer large files. How do I fix that? The format is NTFS and the files are 4g and up.


External hard drives are popular portable storage devices because they allow you to back up files such as documents, music and videos, and transfer files from one computer to another. While external hard drives vary in storage capacity, they are ideal for storing large files such as videos and animations. Files of this nature consume volumes of hard drive and memory space and are best stored in external hard drives. Whether you are using Windows or Mac OSX, transfer large memory consuming files to your external hard drive quickly and safely. Connect your external hard drive to your computer using the Firewire or USB cable that came with your portable storage device. If its transferring to slow the usb lead might be at fault or you might need a usb 3 card which makes data transfers much faster USB 3 card will provide more power when needed to the device to gain maximum throughput and conserve power when the device is connected but is idling http://blog.premiumusb.com/2010/09/usb-2-0-vs-usb-3-0/ these can be purchased on Ebay cheap and easy to install http://www.ebay.com.au/itm/PCI-e-PCI-Express-USB3-0-Card-new-NEC-720200AF1-chipset-/330608109325?pt=LH_DefaultDomain_0&hash=item4cf9c7670d for roughly $9 or $10free postage Power on your drive. Some external hard drives do not have a power button, because your computer powers them on automatically using the Firewire or USB cable. Click the Windows "Start" orb and click "Computer" or "My Computer" to launch Windows Explorer if you are using a Windows PC. You should see your external hard drive in the "Drives" section next to the "Local drive (C:)" drive. If you are using a Mac, you should see your external hard drive on the desktop. Double-click your external hard drive to open its hard disk window. If you have any content on your external hard drive, you should see it in this window. Drag files from your computer to your external hard disk's window. Because you are uploading large files, make sure their memory s do not exceed your drive's total memory. Your computer shows a status bar displaying the upload progress for each file you are transferring to your drive. The upload time varies depending on the of the file. Close the hard disk window when you finish uploading the files you want to store, and then click the "Safely Remove Hardware" icon on the System Tray next to the clock, if you are using Windows. The hardware removal window launches. Click your external hard drive's icon in the hardware removal window, and then click "Stop." When prompted, disconnect your external hard drive from your computer. Drag your external hard drive's icon from the desktop to the trash bin on the dock if you are using a Mac. Disconnect your drive from your computer. If you right click in the bottom toolbar select applications to see whats running at the time when transferring the files might be a virus or malware if you see something running that should not be select end now also processes to see what ticking over in the background

Hope this helps b>

b>
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