There were several jobs in print queue & nothing happening. I shut off printer & tried to turn back on but it won't. I unplugged it & plugged back in. nothing. I shut down computer & turned on. nothing.

Hi,
If its what I think it is, then the error occurs when your machine is receiving a corrupted print job. This is shown by the data light flashing for several minutes before showing the error.
If this is the case, then unplug the network cable from the machine, power the machine off & on & wait until it comes ready. If the machine comes ready then try a photocopy. If that works then it is a corrupt print job. Before plugging the network cable back in, check any PC's that print to the copier & check the print queues to see if any PC's are still spooling a print job. If so, delete the print job & re-connect the network cable & test the machine.
I have found most corrupt print jobs will be from the internet & will have "www......" listed as the print directory list.
Hope this helps.
Dave.

The best way to delete the print job is to turn the printer off, then disconnect the cable from the printer to the computer. Turn the printer on with the cables off, and go to your computer and delete the document, Then once it's deleted, turn the printer off again, and then hook the cable back up. Then turn the printer back on. That should do it.

Good Luck

Mark

I have Windows 7 and I found that running troubleshoot on the printer works most of the time and keeps me from having to shut everything down.

Go to

• Control Panel>Hardware and Sound>Devices and Printers
• In the upper left of the window select File
• In the drop down list select Troubleshoot

This usually fixes the problem, really empties the printer queue, and I don't have to shut everything down.

1. Background
   • HP provides details of the problem on its website. The problem usually occur on PC laptops or when printing across a network. HP offers several fixes for the problem.
     
   Software
   • First, check your Windows print queue and ensure the printer is not set as "Paused" or "Working Offline." This can often clear the problem and resume your printing.
     
   • 
     
   Resolution
   • The problem can also be caused by printer driver issues. Try uninstalling and reinstalling the printer driver. Connecting your printer directly to your computer using a parallel cable may solve the problem, but this may not be practical in all cases as many modern laptop computers do not have a parallel port.
     

Instructions

1. • 1 "Power Cycle" Your printer. Shut down the printer, unplug the power cord from the socket, give it 5 minutes, plug it in again and turn it back on. Try to print.
     
   • 2 If the printer still won't process a job, shut down and restart your computer.
     
   • 3 Check your printer cable connections to the computer.
     
   • 4 Check the printer for any paper jams, check the trays, and also pull out the toner cartridge and/or remove any paper jam, if you find one. Put the cartridge back in. Then try to print.
     
   • 5 If after completing the steps above, the printer is still not working, click "Start," then "Settings," click "Printers," and the printer folder will open. Make sure your HP LaserJet 5 is selected as the default printer.
     
   • 6 Double-click your printer, and delete everything from the print queue, canceling all the print jobs. Close out the queue.
     
   • 7 Right-click on your printer icon and make sure it's not offline. If it is, then click "use this printer online."
     
   • 8 Right-click your printer, and click properties. Make sure the right port is selected for your LaserJet 5 Printer. If you are using a parallel cable, you are most likely using an LPT port; if USB, then look for a USB connection in the list. If the port connection is correct, try to print again.
     
   • 9 It's still not printing? Click "Start," then "Control Panel." Double-click "Programs and Features" or "add or remove programs," uninstall your Laserjet printer software, and restart your computer.
     
   • 10 Insert your Laserjet software and driver disk. Proceed to reinstall your printer software and drivers. Then test the printer again. If it is still not working, you probably will have to seek professional assistance.
     

There are 3 possible causes why your printer won't print.

1. printer is offline
2. there are print jobs stuck in the queue
3. USB cable not detected

Download and install the HP print diagnostic utility to help you identify and fix the problem. http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?cc=us&lc=en&jumpid=ex_r4155/hho/ipg/ccdoc/printer_diag/&lang=en&softwareitem=mp-91788-1
The print diagnostic utility addresses connectivity,spooler,printer online status,device manager,print queue,port,driver,conflicts and default printer. The tool provides a fix button which you can click on to correct the problem.If it shows connectibity problem,you may need to unplug/replug the usb cable or uninstall/reinstall the software.

Unplug the printer cable... then unplug the printer from power.

While the printer is off remove that job from the queue.

Sometimes a printer will go to work offline and not realize its still offline when you turn printer back on.
If you can see a printer icon in your tray (bottom right) then double click it and you see a windows similar to the one screen shot below and click on "printer" menu and uncheck "use printer offline".
If that still doesn't work then delete the job in the queue and try to print again.

Turn the power switch off.
If the printer has an external Ethernet adapter (an additional device that connects the Ethernet cable to the printer -- often this adapter will be a small gray or black box attached to the back of the printer), unplug its AC adapter from the power source.
Save your work and shut down your computer.
Wait a few seconds, plug the Ethernet adapter back in first, and then turn the printer back on.
Turn the computer back on

If the printer remains unresponsive, check the print queue for the printer, there may be other users' print jobs blocking up the queue. To check the queue on a Windows computer, go to Start -> Settings -> Printers and double-click on the printer. On a Macintosh, double-click on the printer on the desktop. If there are numerous print jobs stuck in the queue, cancel any jobs you own. If there are jobs owned by other users, you can contact those users directly or call the Help Desk to request assistance unblocking the queue.

If the queue is empty, try creating a small text file and print to the printer. If this prints correctly, the problem is likely with the other document rather than with the printer.

If the text document does not print, have another user print a small text document from their computer. If this document goes through, the problem may be with your computer rather than the printer.

Windows users should remove the printer by deleting it from Start -> Settings -> Printers and re-add it from its NTPrintServer queue.

Macintosh users can throw the printer in the Trash and reinstall it from the Chooser. If the printer no longer appears in the appropriate AppleTalk Zone, it may have been taken off the network or its AppleTalk name or zone have changed.

AppleTalk printers can occasionally lose their configuration and "forget" their zone. If you no longer see the printer in the appropriate zone in the Chooser, check the Unconfigured zone. If the printer has never been given an informative AppleTalk name, for example if a default name like "HPLaserJet6M" was never changed, there may be more than one printer with that name in the Unconfigured zone. If there are multiple printers with the same name in a zone, they are automatically assigned a number (#1, #2, #3, etc). To figure out which is the correct one, turn off the printer and see which one disappears from the zone. When you turn the printer back on, you will be able to pick out the correct printer.

Reinstall the printer software.

Let the printer run out of paper. Then left click START, left click SETTINGS, left click PRINTERS AND FAXES. Right click on your printers icon to view the drop-down menu. Left click on OPEN to view the print queue. If any jobs are displayed, clear them by left clicking on PRINTER tab in the queue display. From the printer drop down menu, left click CANCEL ALL JOBS. This should solve the problem. If not, shut down , turn off, and unplug your computer and all periferral devices from the wall. and unplug the printer from the computer, Wait at least 30 seconds and reconnect all devices. Turn all devices back on and check operation.