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Re: phone frozen. Hard reset doesn't do anything
A hard reset will erase everything on the smart phone. If you still see your data, then you were not successful in performing the hard reset. In that case, what you have done is a soft reset.
Carefully try one of these two methods:
Main method: 1. Pull the battery out. Put the battery back in while holding the RED button down and a reset screen will appear. 2. Push the up button on the five-way to start the reset process.
Alternate process: 1. Similar to the hard-reset of the Treo 650. Remove the battery cover. 2. Press and hold the Red radio button. 3. Use the stylus to depress the reset button next to the battery. 4. Push the up button on the five-way when you get a prompt to "Erase all data".
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You have to execute a "hard reset". The exact method depends on the exact type of HTC phone you have. You should Google for "HTC Touch <your exact phone type> hard reset" and follow those instructions.
Make sure you follow the instructions properly. When it still doesn't boot up, you can always perform a firmware upgrade/reset, that's almost guaranteed to work, but is complicated and might break your warranty (depending on wether you bought the device yourself or got it as part of a package deal from your provider).
If you have all your items saved to your computer with Active Sync, then do a master reset: HTC Touch hard reset
14 January 2008
Press and hold buttons marked 1.
Press and release 2 with stylus.
Release buttons marked 1 when menu comes up.
Press directly down on center dpad, marked 3.
You can also get tips & tricks from www.htcwiki.com It has the latest and great updates, software, even known issues if you ever come across this. HTC does recommend that you do a master/hard reset once a quarter to keep it moving smoothly. Also, ensure you don't have a lot of open running programs. Perhaps once a day, clean the cashe and history. Do a soft reset (aka battery pull) once or twice a week. All depends on how hard you play with this lovely PDA device!
Is your phone in the frozen state even after removing the battery for two full minutes? If the phone is still frozen you will not be able to do anything with the phone until this is resolved. And the way to do that is to do a hard reset. Unfortunately there may be no other alternative but a hard reset. The new Samsung Instinct has mobile sync which automatically backs up your contacts into your sprint.com account so if this type of thing were to ever happen you would have the comfort of knowing that your address book was still intact.
Same problem. Soft and hard reset can't even stard any advice screen. When the problem started, it was frozen at the dell round simbol, that i just could turn it off by removing battery. Now, its even worse, the screen is off, even after pressing the two and tree buttons at the same time, it doesn't hard reset. What else should i do?