Question about Palm Treo 700w Smartphone

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Phone frozen. Hard reset doesn't do anything

My phone is frozen at the windows mobile screen and hard resetting doesn't do anything i see my documents when i connect to the computer but i can't use the phone.

Posted by joqa9 on

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Robert Bivins

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A hard reset will erase everything on the smart phone. If you still see your data, then you were not successful in performing the hard reset. In that case, what you have done is a soft reset.

Carefully try one of these two methods:

Main method:
1. Pull the battery out. Put the battery back in while holding the RED button down and a reset screen will appear.
2. Push the up button on the five-way to start the reset process.

Alternate process:
1. Similar to the hard-reset of the Treo 650. Remove the battery cover.
2. Press and hold the Red radio button.
3. Use the stylus to depress the reset button next to the battery.
4. Push the up button on the five-way when you get a prompt to "Erase all data".

Posted on Aug 17, 2009

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