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you have to resest it. your phone might be too cluttered or corrupt. you need the dial pad to reset it. try the volume down and power button to reset it, try different button combinations to hard reset.
Switch-off your phone. 1. Press and hold 3 keys; Green dial key, *
Star key, no. 3 key on keypad and then press the power on/off to
swtich on the phone. Remember, do not let go the 3 press and
keys until you see a formatting word screen show! 2. After a
minutes when the Full phone formatting completed, your phone
back to original system and factory settting.
I had the same problem, call sprint and tell them the problem and they should exchange it for you, the problem is that the screen colapsed just enough to be touching that area of the phone. Don't go to a sprint store all they will tell you is its not under warranty and insurance should cover it. 100.00. hell no.
Its free replacement if you call sprint......
A soft-reset will sometimes fix minor issues like your having. Take the battery out of the back of the phone and wait 30 seconds before replacing battery. If this does not solve your issue than more than likely your CE0168 is experiencing hardware issues. This is a good opportunity if you have insurance or you are within your manufacturer's warranty to have this device diagnosed.
My best recommendation would be to check with your nearest carrier for a service/repair store to check out your best options.
Oh my gosh!!!! It worked!!! It really worked! I had my phone in the back pocket of my jeans when I went outside in a heavy rainstorm to get to my car. When I got to school (I'm a teacher) I realized my phone wouldn't work...except for the power button. None of the other buttons worked at all...AND...GULP....the water indicator sticker inside was red. I got my second graders busy, then looked on here for some help on what to do. I read the comment about how the person laughed, but banged the phone on her knee after reading about banging the phone....not thinking it would work...and it DID! I'm SO happy!!!! Thank you