Question about HP Officejet 6310 All-In-One InkJet Printer

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Won't scan through network

I can't get my HP 6310 to scan through the network connection. It says no scan options available. Then it says to refer to product documentation for troubleshooting. I'm using Mac OS X 10.5.7 routed through an Airport Express base station.

Posted by sam_miller13 on

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sujitsachu

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  • 63 Answers

Hi,
You need to make sure that does it print or not. If it is printer then you need to disconnected printer HP 6310 printer and uninstall hp software using printer installation disk after that reboot your computer and reinstall completed printer software.

Thnx
Sachidanand

Posted on Aug 16, 2009

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1 Answer

Cannot use scan...when I put a document in the tray and press "start scan" it says " no scan options" and "refer to device documentation" what to do?


You need to have it connected to a computer with the scan software running. The scan options are in the computer. It tells what type of document to scan, how to save it, JPG, PDF, etc. and where to send the scanned image.

Oct 09, 2009 | HP Officejet 6310 All-In-One InkJet...

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No scan options..refer to device documentation for toubleshooting. i have a hp office 6310 all-in-one


Even HP tech could not solve the problem. One expert told me to get a Brother and throw the HP 6310 in the gargabe!

Sep 12, 2009 | HP Officejet 6310 All-In-One InkJet...

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It wont let me scan it says no scan options refer to device documentation to troubleshoot what does that mean?


Hi

NO SCAN OPTIONS message comes when the available scan options in the computer are not detected by the destination list in the printer.
there is a simple a way get it going,
i will tell you how.

1) Open the Hp solution center software
Make sure that the right printer is selectedin the tabs.
2)goto settings
3)goto scan settings
4)goto scan to option
5)there you need to transfer the contents from the available list to the front panel destination list.
try scanning now and it should work fine.


Thanks

Aug 07, 2009 | HP Officejet 6310 All-In-One InkJet...

2 Answers

HP 6310 Scanner problem


Install these drivers and "controller" software from HP:
http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?lc=en&dlc=en&cc=us&lang=en&os=2093&product=1119598&

Feb 28, 2009 | HP Officejet 6310 All-In-One InkJet...

1 Answer

HP 6310 All in one scanning issue


hi 
i just talked with hp,
They suggest i (re) install the right software version
via hp.com 
click on drivers.
type in 6310 <ENTER>
then click on the right model link
then on the right Computersystem/OS
and then you can download
http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?product=1120043&lc=en&cc=us&dlc=en&submit.y=12&submit.x=3&lang=en&cc=us

Aug 25, 2008 | HP Officejet 6310 All-In-One InkJet...

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