Remove user name on Tungsten E

Hello.

From Palm Support:

When you upgraded from the E to the T5, did you precisely follow the upgrade directions? These steps include the following actions:

Did you install the new Palm software that came with the T5? Did you rename the Backup folder on your computer before you synced the T5?

If you did not rename the Backup folder you have installed system and preferences files from the E that are not compatible with the T5 and NVFS.

Advise that you hard reset to return the E to factory condition and precisely follow the upgrade procedures.
Hope this helps.

You can try doing a hard reset. A hard reset will delete everything on your device. All your data will be deleted, and formats, preferences and other settings are restored to their factory default settings. Don't perform a hard reset unless you've backed up your data, or you're willing to lose everything. Here is the link for directions for the Hard Reset:

http://kb.palm.com/wps/portal/kb/na/tungsten/e2/unlocked/solutions/article/42094_en.html#tx

Here is a link that has a step by step guide to do the hard reset for your E2. Best wishes.

http://kb.palm.com/wps/portal/kb/na/zire/z22/unlocked/solutions/article/42094_en.html#tx

Have you tried a hard reset? Just remember a hard reset will delete everything on your device. All your data will be deleted, and formats, preferences and other settings are restored to their factory default settings. Don't perform a hard reset unless you've backed up your data, or you're willing to lose everything. Here is a link with the directions:

http://kb.palm.com/wps/portal/kb/na/tungsten/e/unlocked/solutions/article/42094_en.html#tx

If that doesn't work then try the free palm chat service they offer. Here is a link to that:

http://kb.palm.com/wps/portal/kb/na/tungsten/e/unlocked/solutions/article/43473_en.html

Hi,
I recently had about the same problem with mine. I am sending you a link to go to the Palm support for the TX. At the bottom of the page is a link for free chat support. I had the best experience with palm and hopefully you will too. Let me know if you need any other help. Best wishes.

http://kb.palm.com/wps/portal/kb/na/tungsten/tx/unlocked/supportservices/page_en.html

If you want to change the user (this will enable you to sync without old data) then yes, a hard reset. To do this hold down the power button and press the reset button. fter 2 seconds release the power button and delete all data when prompted. Now when you hotsync you will be prompted for a new user.

you can upgrade it from here :
UPGRADE TO PALM

You will have to rename the backup folder to backup.old in C:program files/palm/ user name folder, then perform a Hard reset on the device and perform  a HotSync to resolve the issue.

I did not write the posting attributed to me. I have a Palm Tungsten E. My Dad had been using it and I needed to know how to do a hard reset so it would accept my info. I found that on the Palm site after looking on your site. I performed the hard reset and hot synced the Palm with my info.

Thank you, Sue Nutt

I suspect that you're in fact holding a Palm TX and not a T5 as the T5 does not have WiFi. If you're using the Palm SD WiFi adaptor, do a hard reset without the card.

(hold down the ON/OFF button whilst using the reset pin to press the reset button. You'll be asked if you are sure you wish to reset. You'll then be prompted to choose the language caliberate the screen etc..)

After that. Go and download all the updates and drivers from Palm Web site.