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Some of these Pack n Plays are double jointed where you fold the sides. Feel around the buttons you release the sides with and see if there isnt a release button on each side of the joint. Remember, all Pack N Plays use a safety on the floor of the playpen that must be lifted to allow the sides to fold. I think you have already done that but the second release button is holding you up.
Go to evenflo.com at the bottom it has "product instructions" click it...then enter your manufactor number...if you can't find it it has a list of products and where the manufactor number is located.
did you read the directions? the bottom part needs to not be all the way down when the sides lock open try and pull the sides up with the bottom not locked down then after the sides are up the bottom can be pushed down.
I have the same one, its quite difficult. It needs to click & lock in on both sides of the release buttons. Sometimes having somebody put their foot in the bottom of the play yard while you pull up on the release button will help lock it in. You also need to have the shorter sides lock in first before trying to lock the longer sides in.
Hi, to set up the pack and play, first latch each of the four sides together. (Each side rail latches together in the middle -- just straighten the rail.) Once all four sides are locked and straight, push down on the center of the pack and play bottom (it's probably red) until it snaps into place.
To fold the pack and play up, just follow these instructions in reverse -- pull the bottom up first, then press in the button on each side rail to fold up each side.
Always make sure the pack and play is completely set up and locked before putting a child in it!
I think the problem is the way that the safety feature prevents the locking mechanism from moving while the bottom is flat Be sure that the bottom is raised about half way and the rails should lock (or unlock) for you. Hope that helps. wdeblancjr@aolcom
I have this the Eddie Bauer Pack & Play too. The directions says it doesn't matter which sides you pull up first but it does... you have to first pull up the 2 short sides, then you can pull up the long sides and push the button on the bottom to get the whole thing secure.
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