Question about HP LaserJet 3320mfp All-In-One Printer

1 Answer

Scan head/carriage not parking in one spot -- keeps moving.

About once a month I was getting an error "scanner bulb failure" and I couldn't do anything with the printer or scanner. Unplugging the power cord and plugging it back in would reset it and then it would usually work fine. It would power up, move the scanner head back and forth, the scanner head would stop moving and sort of park itself at one end of the scanner. Then the "scanner bulb failure" message started happening more frequently, and the other day it did it a few times. I did my usually unplug, and plugged it back in -- no error, but the scanhead keeps moving back and forth making a lot of noise inching back and forth like it was parking itself, but it never stopped and so now I've left it unplugged. I don't know how to fix it. Any suggestions? I would also like to replace this with a good color laser mfp so if you have any suggestions on that I would appreciate them as well. Thank you!!

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  • gilmanjl Dec 01, 2007

    Thanks Soulvisitor. I have taken it apart before to replace the glass, but it is a pain. Other comments I've seen elsewhere are that mirrors might be dusty, and a firmware upgrade might help. I decided to try the firmware update first, and before I started loading the firmware the problem stopped. I went ahead and loaded the firmware anyhow, and I am going to keep an eye on the machine over the next few weeks to see if the problem reappears. If need be I can take it apart to clean the mirrors. Any idea where the best source for a bulb might be and if it is user replaceable?



    Thanks again,

    Jeff

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  • HP Master
  • 1,113 Answers

The scanner is having trouble getting its "white reference" usually due to dusty mirrors, but can also be the bulb losing brightness. These are not a easy machine to pull apart if your not used to it.

Good colour laser MFP, depends on volume of prints and remember colour dont come cheap, but dont use refill cartridges, Kyocera and Oki both have good Models

Posted on Dec 01, 2007

  • Soulvisitor
    Soulvisitor Dec 02, 2007

    I've found that you can remove just the slit scan glass on some models and power off/on the machine a fair few times till lens is under openning you can get out the cotton buds and give it wipe, gets it going but will usally come back at a later date, for permant fix I strip optics, clean all glass,lens and mirrors, including those under black lens cover and the white reference area. I have never needed to update firmware nor change the lamp, if you want the lamp, i'm sure you could source from HP in your country but I think that is not the issue.



    For a quick dodgy fix pull lamp to the right via slitglass and power it up with a sheet of white paper on glass. I have found this forces a white reference read to be set



    Good luck, these HP all in ones all do it.

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1 Answer

When I try to print I get an error message scanner failure turn power off and then on


Hi there.. Regarding with your issue, one of the possible reasons why is that the printer is saying that it's because there might be a big chance that there is something wrong with the scanner bulb of your printer that can lead into a hardware failure.. now here's the document that you will need to follow to resolved the issue.
open this link:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00587971&cc=us&lc=en&dlc=en&product=421991&tmp_track_link=ot_search#N82

now after doing all the steps on the website and if it didn't help, then do a semi full reset by unplugging the power cord from the back and then press the # and the number 6 at the same time while the power is off..after a few seconds reconnect the power cord from the back of the printer while still holding those buttons up until you see something on the screen of the printer saying "nvm reset" something like that..
but still after doing a reset and it didn't fix the problemthen the printer is having a hardware failure or in other words it become faulty.
if you have any questions, dont hesitate to reply on this message..
Goodluck!!!

May 30, 2011 | HP OfficeJet 6210 All-In-One InkJet...

1 Answer

HP 7410 All-in-One Printer A 'Scanner Failure' message is desplayed on the printer's front panel


I know i'm not going to get 4 thumbs up for providing this resolution because it seems like a hardware problem but what the heck you need some sort of help so here goes.

This error usually occurs when trying to scan or make copies. The scanner bulb is not hot enough or the electrical conditions are not suitable for the HP All-In-One product. Follow the instructions listed below to resolve this failure. The scanner lamp lighting should be viewable under the scanner glass right or left corner.
  1. c00439542.jpg 1 - Scanner lamp lighting 2 - Scanner glass If the scanner bulb does not light up, the HP All-In-One product may be defective.
  2. Make sure that the room temperature is suitable for the HP All-in-One product. Perform a Power Cycle on the unit by following the steps below:
    1. Turn the unit off.
    2. Unplug the power cord from the unit.
    3. Wait 30 seconds, and then re-connect the power cord to the unit.
    4. Turn the unit on.
    Check the power connections:
    1. Make sure that the unit is connected directly to the wall outlet and not to a power strip.Try a different wall socket.
    2. Every PC provides a standard power cord; it is possible to use it to check whether the electrical failure is prompted by the cord or not.
  3. If the Warming up or Scanner failure error messages persist, please move the unit to a different room or building to verify that the building (or room) is grounded properly.
  4. If your HP All-in-One product uses a external power module, check the power module part number against the part number listed in the User Guide to ensure the proper power module is being used. If both part numbers do not match and your product is still under warranty, please click the Contact HP link at the top of the page. If your product is out of warranty, please click the How to Buy link at the top of the page. c00458738.jpg
  5. Perform a Partial Reset by following the steps below:
    • Unplug the power cord from the HP All-in-One product.Press and hold the appropriate button combination for your HP All-in-One product. The appropriate combination for your model can be consulted in the HP All-in-One Products - Performing a Partial Reset of the All-in-One document.While still holding the buttons down, plug the power cord back in. Release the buttons after the HP All-in-One unit displays the Partial Reset message.
    Make a test copy of any document.If this copy is successful, the scanner mechanism is functioning correctly.If the error appears again, Follow the below troubleshooting
Noisy scanner This failure can occur when the HP All-in-One product is initializing.Every time the unit is turned on, the scanner carriage should move. Sometimes, when the scanner carriage returns to its home position, the carriage could crash and make a loud noise.Within a few seconds, the unit gets blocked, and the front panel display shows a Scanner failure message.Scanner noise could also be caused by the scanner sensor inside the HP All-in-One product being damaged or not properly in place.To solve this failure, follow the steps below:
  1. Perform a Power Cycle on the unit by following the steps below:
    1. Turn the unit off.
    2. Unplug the power cord from the unit.
    3. Wait 30 seconds, and then re-connect the power cord to the unit.
    4. Turn the unit on.
    Make a test copy of any document by pressing the Start Copy (black or color) button.
    • If this copy is successful, the scanner mechanism is functioning correctlyIf the failure remains unsolved, skip to the following step.
  2. Perform a Partial Reset on the unit by performing the following steps:
    • Unplug the power cord from the HP All-in-One unit.Press and hold the appropriate button combination for your HP All-In-One product. To know the proper combination for your model, check the HP All-in-One Products - Performing a Partial Reset of the All-in-One document.While still holding the buttons down, plug the power cord back in. Release the buttons after the HP All-In-One unit displays the Partial Reset message.
    Make a test copy of any document by pressing the Start Copy (black or color) button.If this copy is successful, the scanner mechanism is functioning correctly.
  3. Now if this still doesn't resolve the issue then it's a definite hardware problem my request would be regardless of the thumbs up,call up hp at 1800-474-6836 and ask for their upgrade machines because u'll get a machine with a 50-60% discount and an extended warranty with a 70-80% discount or u may get a warranty for the next two years for $1....Sorry if I can't help you

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1 Answer

I have an hp digital copier, stand alone, not connected to any computer. When I turn the power on the warm up message lasts for a long time. It then tells me there is a scanner failure and will not print....


Hello.

Give this a try (from HP Support):

The Scanner System Failure error occurs if the scanner bulb is not being heated up to the correct temperature or there is some other issue with the scanner hardware. Verify that the scanner bulb is lit.
Power cycle the all-in-one product and see if the error comes back. Perform the steps given below to power cycle your all-in-one product.

1. Shut the computer system off, then disconnect the all-in-one product from the power source. Leave the all-in-one product disconnected from the power source for at least one full minute.
2. Reconnect the power, then restart the computer system.

If it does, take it off of any power strip and plug it directly into a wall power outlet. The power strip may not be supplying enough power to the product. Cold ambient room temperatures may also cause this
error. Try moving the unit to a warmer room and see if the error reoccurs. The unit will need to be serviced if the bulb does not come on.

Perform a semi-full reset by following the steps given below:

Caution: A semi-full reset will reset or clear the following information:

* Return the user settings to the factory defaults
* Delete language and country settings on some models
* Fax logs
* Fax headers
* Fax speed dial information

Hope this helps.

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2 Answers

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They do not sell the scanner bulbs individually, you will probably have to replace the entire scanning assembly, which you can buy, or take to a local repair shop. They should be able to order the scanning assembly for you.

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2 Answers

Scanner failure


Hi,

The "Scanner System Failure" error occurs if the scanner bulb is not heating to the correct temperature or there is some other issue with
the scanner hardware. Perform the following steps to resolve the error:

1. Verify that the scanner bulb is lit. If the scanner bulb will not
light up, the all-in-one will require to be serviced.
2. Perform a Power Cycle on the all-in-one as listed below:

a. Verify that the unit is switched on.
b. Remove the power cable from the back of the machine.
c. Wait for 20 seconds.
d. Reinsert the power cable in the backside of the unit.

3. If the error continues to persist, remove the power cord from any power strip and plug it directly into a wall power outlet. The power strip may not be supplying enough power to the product.
4. Cold ambient room temperatures may also cause this error. Move the all-in-one to a warmer room and see if the error reoccurs.

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1 Answer

HP Officejet 6310 scans once but then says scanner failure


hi, 

that error message is nothing to do with the software part, it actaully hardware issue try the following, 

1) unplug the machine and connect it to wall outlet directly,
2) unplug the power cord from the printer and press and hold ON for 1 min and release the ON button and plug it back..
3) Disconnect the power cord from the product.Press and hold # and 6 while reconnecting the power cord to the product, and then release both buttons and if printer turns off, turn it back ON and wait until it cmopletes its instialization and if still persists, it a hardware failure...............

regards,  raj_p5983

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1 Answer

Scanner failure


1. Check scanner light by trying to make a copy.
Caution: do not look directly in the light
3. Perform a power cycly
* Unplug the power cord from the product while its still on
* Plug the power cord back again after 30 seconds
4. Perform a semi-full reset
* Unplug the power cord from the product while its still on
* Press and hold # and 6 while plugging the power cord
* Do not release the button unless the printer would say reset
5 If you still have the problem replace your printer

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My HP deskjet F380 is showing E


Try this :-
Resetting the All-in-One
  • Press the On (fa37665.gif) button to turn off the unit.
  • Disconnect the power cord from the back of the unit.
  • Connect the power cord to the back of the unit.
  • Press the On (a477fdf.gif) button to turn on the unit.

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3 Answers

Officejet 7310: Scanner Failure


If you get a "Scanner failure" message then the problem is the motor itself. Notice how the motor works fine when the scanner is moving slowly, like copies or faxing with the original laid on the glass. HOWEVER, the scanner failure comes up when you use the automatic document feeder on top. Why? Because the scanner assembly has to move to the other side of the printer at high speed to get into position, and it's the high speed movement that triggers the error on the printer. The motor is expensive, part number Q3450-60003. Many other models use the same motor, maybe you could find one cheap somewhere and swap the motor?

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1 Answer

HP officeJet K series scanner failure power off and on again


Hi.

The "Scanner System Failure" error occurs if the scanner bulb is not heating to the correct temperature or there is some other issue with the scanner hardware

Please follow the below given instructions to resolve the issue.

Please remove the All-in-One Printer from the Power Surge Protector and plug it directly into a wall Power outlet, as the surge protector may not provide enough power to printer.

Please perform the step given below to power cycle the unit after removing the print cartridges from the printer:

1. Verify that the unit is switched on. Unplug the all-in-one from power and disconnect the USB cable from the computer.
2. Wait 30 seconds.
3. Plug in the power only
4. Repeat steps 2-3 two more times.
5. On the third time after plugging the unit into power, reconnect the USB cable from the all-in-one to your computer.

Reset the All-in-One to the factory default settings by using these instructions:

1. Unplug the power cable from printer when the printer is powered on and wait for 20 seconds.

2. Then, press and hold # and 6 while plugging in the power cord.

Continue holding until it displays Semi Full Reset message in the front panel of the All-in-One.

Note:
A semi-full reset will do the following:
The user settings to the factory defaults, Language and country settings on some models, Fax logs, Fax headers, Fax speed dial information.
Hope, this solution would work for you.

Regards,
Lawrence

Jan 05, 2008 | HP OfficeJet 6110 All-In-One InkJet...

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