Question about Adobe Computers & Internet
do u have the driver cd which came with the product. else go to the web site of the company locate the driver and load it on ur computer.
Posted on May 17, 2009
As you did not specify 2.5" or 3.5" I will give you both sets of steps:
If it is a full sized hard drive and requires power, it may not be getting enough power, have the AC adapter tested at a computer shop. If it is dead/dying replace it, if not move onto the next step.
Try a new usb cable, also available at most computer shops. If the new cable works at the shop try your old cable as well. If the old one doesn't work, buy the new cable, problem solved if it does work the problem is either in the caddy or your computer.
Assuming it's in the caddy, now have the people at the shop swap the HDD from your shell into a new one and test the drive again, as with the above if it works you're done. If it doesn't the problem is internal to the actual HDD. Time to buy a new external drive and send the old one for recovery if it has any crucial data on it.
Let me know how you make out and if needed I will provide additional steps. Also if you need data recovery help let me know your region and city and I will recommend an appropriate facility.
Posted on Jun 02, 2009
I have solved a similar problem to this. My laptop would not allow me to get to my WD Passport. The driver was fine and no errors were reported - it recognised the drive when I ran the hardware removal utility - I just couldn't see it from any of my windows applications and therefore couldn't get to any data.
The problem was that the passport was being designated as E:\ but my laptop already has a network drive mapped to E:\. When I am in the office the computer connects the network drive to E:/ and so my passport automatically picks the next available letter - F:\. Away from the office, the network drive is still buit shows as "disconnected network drive" and somehow the laptop gets confused into designating both the the passport and the disconnected network drive to the same letter. so the passport is not visible in My Computer.
To fix it I went to My Computer, right clicked on the disconnected network drive and select Disconnect from the options there. And hey presto the passport appeared!
You can see which letter your USB HDD is assigned in the device manager in XP. Right click on the device and go to the Volumes tab - click on Populate and the drive letter should be shown there. If that doesn't match what you see under that letter in My Computer it looks like you have a similar problem & so disconnecting whatever is there in My computer might help.
Posted on Jun 07, 2009
SOURCE: USB device not recognized
This solution worked for me when I got the USB device not recognized message:
It can be quite frustrating. I've heard that older computers are more likely to have the USB device not recognized message.
Posted on Jun 18, 2009
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