What you have to reset is the PC, not the Zen.
Try unplugging the PC AC cord for ten-fifteen minutes. This will drain power and get rid of electrostatic charges accumulating on USB connector contacts.
If that does not work, check USB status in device manager, and test the Zen with a different cable. Also test the unit on a different computer.
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Thanks for that. I have tried on a different PC and with a different cable. I am getting a "code 10" and exclamation mark on the device manager. Do you think I should uninstall and reinstall or is it likely to be the device itself?
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