TOMTOM one XL has deleted favourite locations

ask person who gave it to you

This was is a known bug to TomTom. The suggested solution is to update to the newest software version. The Download Page Here is where you can get the newest version.
(1) Ensure that you have the latest version of TomTom HOME installed
(2) Backup your navigation device by clicking Backup and restore in HOME
(3) Make sure you have enough space on your memory card or internal memory.
(4) Transfer your favourites to your new map

Downloading and installing your map
(5) Select your navigation device:

• GO x50, GO x40, GO x30, GO x20, GOx10, GO classic
  XXL, XL, Start, ONE
  Rider
  Blue & Me, Carminat TomTom, ECLIPSE, TOYOTA

Before you disconnect
(6) If you have a speed camera subscription, install your TomTom speed cameras.

Select your new map

(7) If you have more than one map installed on your device, select the new map. On your navigation device, tap Manage maps in the Preferences menu and then tap Switch map.

Quite simple:
Instead of using 'Navigate to' option, use the 'Change preferences' then select 'Change Home Location' and re-enter the correct address via 'Address' or 'Recent destination'.

Hope it helps!

you need tomtom home installed on your computer. you can get it HERE just pick your os on the page then download tomtom home...

once installed and running on your pc, just hook up your tomtom via the usb cable and it will find the updates and prompt you to install updates.

bill

I am sorry you can't avoid this problem, they should fix it but to date have not.

try hitting the reset button with a pin for about 15 seconds (this is located near the memory card slot) switch on to see if it boots up then install the latest updates from tomtom home, good luck

When you conect ypur old TT to pc you need tt home software (http://www.tomtom.com/support/support.php?ID=3&Language=1) just use export favorites files (copy to copmuter) then connect the new tt and use import option (copy to tt)

Your Favorites are located in the Map directory in the TomTom.
For example if your using the North American map (North_America).
In a file named MapSettings.cfg.
When you update the map and some times the application this file is overwritten.
I recommend copying the file to the root directory of the TomTom or your computer if changes are made. That way you have a easy back-up of your favorites file.

Unfortunately to recover your old file you may damage other file in the process.

I hope this helps.

Steve

Complain to Tom Tom ,you may have a lemon,look for law suit soon

Go to tomtom website and look under support. you will find all the manuals for every version.