Question about HP Photosmart 3310 Printer

2 Answers

Constant "load paper in tray" error even when paper is loaded.

No matter how much paper or what kind of paper is loaded the printer says it is out of paper. You can hear the rollers running and the printer trying to grab paper to print but always returns with an out of paper error. What do I do?

Posted by D Werderits on

  • 1 more comment 
  • D Werderits Nov 30, 2007

    OK. For anyone that has had this paper feed problem with the 3310, try pulling out your paper tray and "gently" pulling out the plastic tensioner that is positioned at the rear of the tray. It is a small plastic piece that is located on the last left paper guide if you are looking at the rear of the printer where the paper jam door is located. I am not sure that this will fix all of the feed problems, but it took care of mine (for the time being).... I am not sure what product is being offered by HP as a "paper feed cleaning" kit to fix those with certain serial numbers, but my printer in fact "does" have a serial number in question and is now printing without the kit. Hope this helps those with the same problem.

  • Anonymous Dec 18, 2007

    Same problem, can not fix! HP do not want to help just want sell me a new printer! They tell me I did not use main tray enough! Bad telephone support made 10 calls so far! I even know the MD well, worked with him for years as we built HP together in NZ. No return calls yet as HP has turned to custaed!! World wide! So sad American companies were so great! God please help! Our HP printers work great all but the paper feeders. Buy a new onesays HP and offer a discount! Michael

  • Anonymous Mar 12, 2014

    Not grabbing paper from tray

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2 Answers

Anonymous

I took off the back left tab as BikerCplc suggested and it worked for me......

Posted on Jul 10, 2008

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Anonymous

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Contacted HP CEO, office getting some interest now!

Re bad paper feeder Did not use main tray feeder until now!

Posted on Dec 20, 2007

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