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Question about Dell 962 Photo All-In-One InkJet Printer

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Doesn't appear I have a dell 962 AIO, when I click programs, then dell printers, I don't see the all in one CENTER. Where is it?

Posted by dorroy on

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Anonymous

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  • 13 Answers

It should be there. Or try to reinstall the software and restart your system. what OS do you have?

Posted on Dec 27, 2007

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When I try to scan or print a message comes up telling me to ck power and usb connections. I have unplugged and restarted computer 4 times and still have problem

It could be a communications error message, the printer is not communicating with the computer.

  • Disconnect and then reconnect the USB cable.
  • Disconnect and then reconnect the printer power cable.
  • Restart the computer.
  • Remove and reinstall the printer software

  • If your printer does not function properly or communication error messages appear when using your printer, you can remove and reinstall the printer software.
    1. Click Start®Programs or All Programs®Dell Printers®Dell Photo AIO Printer 962®Uninstall Dell Photo AIO Printer 962.

    2. Follow the instructions on the computer screen to remove the printer software.

    3. Restart your computer before installing the software again.

    4. Insert the Drivers and Utilities CD, and then follow the instructions on the computer screen to install the software.

    If the installation screen does not appear:

      1. In Windows XP, click Start®My Computer.

    In Windows 2000, double-click My Computer from your desktop.

      1. Double-click the CD-ROM drive icon. If necessary, double-click setup.exe.

      2. When the printer software installation screen appears, click Install or Install Now.

      3. Follow the instructions on your screen to complete the installation.

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    The printer is not communicating with the computer.
    Communications error message
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    I have a similiar problem with my Dell AIO Printer 962

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    How to scan from dell926 printer

    Hi here is the user guide for your printer

    Download it here
    http://support.dell.com/support/edocs/systems/prn926/en/ug_en.zip

    How to Scan
    Scanning Single-page Documents or Photos
    1. Turn on your computer and printer, and make sure they are connected.
    2. Load your original document or photo.
      scanner_align_photo_2.jpg
    3. Click Start® Programs or All Programs® Dell Printers® Dell Photo AIO Printer 926.
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      The Dell All-In-One Center opens.
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      note-dell.gif NOTE: If the program you want to use is not listed, select Search for more... in the drop-down menu. On the next screen, click Add to locate and add the program to the list.
    6. Click See More Scan Settings to customize your scan.
    7. When you finish customizing your settings, click Scan Now.
    Scanning Multiple Photos or Multiple-Page Documents note-dell.gif NOTE: Some programs do not support multiple-page scanning.
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    2. Load your original document. For more information, see Loading Original Documents on the Scanner Glass.
      scanner_align_photo_2.jpg
    3. Click Start® Programs or All Programs® Dell Printers® Dell Photo AIO Printer 926.
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      The Dell All-In-One Center opens.
      note-dell.gif NOTE: You can also open the Dell All-In-One Center from the operator panel on your printer. For more information, see Using the Dell All-In-One Center.
    5. From the Send scanned image to: drop-down menu, select the program you want to use.
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    6. Click See More Scan Settings to customize your scan.
    7. Click the Advanced button.
      The Advanced Scan Settings dialog box opens.
    8. On the Scan tab, select the Scan multiple items before output check box.
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      After you scan the first page, a prompt appears requesting the next page.
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    The printer is dead and needs replacement. If covered under warranty, u can get a replacement from Dell. Speak to Dell support and they can give you alternative solution.
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    Dell all-in-one printer

    From Start, choose "All Program". Select "Dell Printers", then select "Dell Photo AIO Printer 922", then select "Dell All in One Center".
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