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If you take a look the the following Audiovox link, and enter your model number, it should be able to find a service center near you. Alternatively there is a link there to contact Customer Services who would be able to advise you by email.
Yah, you're going to be taking that in for repair. I worked for couple of years at RCA / Sony / Panasonic / ... and 60 more names - service center. When a VHS Cassette loading mechanism doesn't work - it probably needs loading motor or loading gear, something repaired. At the cost of DVD and VHS combos these days I'd call it Not Worth Repair (NWR) out of the starting gate. At least $50 an hour, at least 2 hours ... that's beyond the cost of a new one.
Mintek is out of business. There is no service for their products. You must try to find someone who has experience with the product and does repairs.A Previously listed service center is a good location. You can also look for service personnel who may be working on their own. Try using the internet search engines and look for anyone servicing Mintek products. I hope this information helps you with your problem.
I have seen this posted on Google under RCA service bulletin #TV09-001 which states it is an open fuse on the digital board causing the symptoms. Not something I would recommend for a consumer to fix since it is a surface mounted fuse that is soldered to the circuit board. Very repairable by a service center. Good luck!
Without knowing the model number of the kenwood reciever and what DVD input (analog or digital) you are using, I can only give you my best guess at what is causing this.
If you are using analog input (RCA cable), try connecting another analog source into the DVD input and see if that cuts out. if so, the problem is in the reciever and may just be a broken solder connection on the RCA input jack, if not the problem is in the DVD player.
If you are using the digital input you may have a problem on the DSP board. This is a very hard problem to troubleshoot to a componet level and many times the entire DSP board must be replaced (if it is available, which is rarely with Kenwood).
DSP board repairs are all very difficult repairs for any service center.
The only way to really know what the problem is, if you have eliminated the DVD player as the problem is to take it to a service center to get checked out.
I will be happy to help you more if you can get me the model number of the receiver and also try to check the DVD player for this problem.