My 5300 has begun printing black color with a purple tone. Have cleaned aand deep cleaned printhead. no luck. Now what ?

Common error for Printhead that some colors on your printout are missing.
1. Clean printhead twice press menu button> select clean printhead> select basic/deep clean
2. Test Print Press photo and copy button at the same time for atleast 10 sec. or until it prints
3. Reseat the printhead Simple remove the inkcartridges and the printhead close the printer access door without the printhead. Open the printer access door put the printhead and the inkcartridges back. Then close the printer access door. DO TEST PRINT if still missing colors
4. Replace printhead Contact Kodak AiO support line at 1 800 421 6699

The Kodak AiO printers 5000 series and ESP series PRINTHEADs has orange protective cap that need to be remove to fit on the printer carriage. For the ink cartridges there is also a orange protective cap.
Issue that its not printing black and deep clean and removing the printhead and reinstalling the printhead (reseating printhead) is already done and still no black when printing. The printhead should be replace. For futher assistance call 1 800 421 6699 Kodak AiO printer support line

Kindly reseat the cartridges 2 times and then close the access door .Click on Menu on the printer and scroll down and choose Clean printhead and select "deep cleaning"
Print a demo sheet after the cleaning process has been completed. If ur issue persists, Call Kodak @ 1800 421 6699 and they will replace printhead of the printer free of cost..
Printhead is the part which takes the ink out from the cartridges. Probably the printhead of the printer has gone bad.

the troubleshooting step you did is correct,

Have you done calibrating your printer and cleaning the printhead

You can clean the printhead and calibrating it by pressing menu button on the printer scroll down using the down arrow and just look for cleanprinthead then press Ok you need to choose deep clean., please do the same troubleshooting for calibrating the printhead.

please check black ink is there or not
please reinsert the black catridge
restart the printer

For that problem kindly try doing the ff:

* Re-seat the inks both color and black then try printing
* Re-seat the Printhead of the printer then print again
* if problem still persist call 1800 421 6699 and the technical rep will replace the printhead

Hope this will help

Thanks
Byron

hi, regarding your issue, try to reseat the black cart. for it is possible that the cart is just not seated correctly. if issues persist, do a deep clean 2x then try to print again.
you can do a printhead clean by following the steps below:
>press MENU button
>go down to CLEAN PRINTHEAD then press OK
>select DEEP CLEAN then press START
after the 2 deep clean try to print, if you are still having problems call support at 800.421.6699
you can also try this link:

http://www.kodak.com/global/en/service/repair/troubleshooting/troubleshooting.jhtml?pq-path=6198
hope this works for you!! ciao!!

Here are the things you will be asked to try if you call support. They may fix the problems as well. Taking the printhead out and putting it back in is the big helper.

Remove the black and color ink cartridges.
Right above where the black ink cartridge was, in the top left hand corner of the printhead, push up towards the ceiling and you should be able to push a button that releases the printhead.
Place the printhead right back into the printer and push straight back on the back wall.
You should hear a loud snap.
Replace the ink cartridges which should snap as well.
Close the printer.
After about a minute or so the printer will ask you to do a calibration.
Insert a paper and press start.
Scan the calibration sheet.
After that, in the menu, do a printhead clean.
(If this is a 5100, do it in the home center ->? in the top right ->Maintainence ->Clean Printhead.)
Do one basic and one deep.
Print a demo sheet to see if anything has changed.
If the picture looks better, continue to do cleans.
In the event that it does not, the printhead will need to be replaced and since the printer is still under warranty, Kodak specialists will try to overnight you a printhead.
The whole process is short and free.
The number for Kodak AiO Support is 1 800 421 6699.

1-Deep clean and calibrate the printhead
2-Try a firmware update @ www.kodak.com/go/downloads
3-Try a removal and reinstall of the printhead and inks
If all this fails, call Kodak Aio support : 1-800-421-6699 (USA)

Kodak told me to take the printhead off and reseat it several times, which I did. I then deep cleaned it, calibrated it, and replaced the color cartridge. It didn't solve the problem. Kodak will replace the printhead for free, and after I return the defective one, will send me a free color and black cartridge. Very nice service. I've been very happy with the 5300.