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Raise the headrest to its maximum height. Examine the plastic covers the headrest posts stick out of. You are looking for a slide button or a pin hole on the side of the mounting hole.
If there isn't a release button or pin hole they are under a trim cover.
With a small flat screwdriver gently lever the small round cover upwards. This should reveal the release trigger.
If there is no slide button, look for a pin hole on the side of the mount. Unfold a paper clip and insert it into the pin hole. You should hit resistance, move the headrest and paper clip around and the headrest should release and slide out.
Pull the seat fabric down in front to expose the plastic piece that the headrest bar inserts through. You will see a small wire clip inserted through plastic. Remove it by prying with small flat head screwdriver. Repeat on other side. Headrest will then slide out.
Most volvo headrest can be removed by releasing the catches which are on the back of the headrest on some models and on the front on others I believe on 960 they are on the back. To release the seat on a 960 look where the shafts should be then follow it down on the back where the seat back top stops then goes in press around that area you should be able to find the catch there pull up on the headrest while releasing the catch you have to do this on both sides. The headrest should come off this also works on 740 and 760 series the volvo 780 is a different story the only way to get the headrest off on that is to disassemble the seat