I have Windows Vista on my computer and I am unable to scan and email documents . Is there a way to overcome this?
Thanks,
Doreen Cooper
Click on the Vista Start Button
Click on All Programs
Select Windows Photo Gallery
Click on File
Select Import from Scanner
Import
Scan
Posted on Jan 02, 2008
"Scan to email" feature is dependent upon the TWAIN and MAPI supported applications. TWAIN and MAPI (Message Application Programming Interface) are standards that relate to "Scanning" and "Scan to email" features respectively. Applications have to support these to make use of HP Director. Not all email accounts are MAPI supported applications. The following are the ones which satisfy the MAPI criteria.
Microsoft Outlook Express 6
Microsoft Outlook Express 5
Microsoft Outlook Express 4
Microsoft Outlook 2000
Microsoft Outlook 98
Microsoft Outlook 97
AOL E-mail Version 8
AOL E-mail Version 5
AOL E-mail Version 4
If you are not using any of the above email accounts, you need to configure your email account with Microsoft Outlook/Outlook Express to use this feature. After configuring, you can use the scan to Email feature by perfroming the following steps.
1. Open HP Director/ HP Solution Center.
2. Click Settings -->> Scan Settings & Preferences --->> Scan to... Setup.
3. Select the available destinations and add them to the front panel destinations.
4. While scanning, you will receive a window showing the scan details which contains the section "Where do you want to scan?". Select "Email".
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My dad has the same issue. I'm trying to help him scan from his HP PSC 1350 to his Windows Vista computer. Does he need a driver update for Vista?
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I also have a Toshiba notebook with Vista and cannot get it to install the software off the installation disk, thus I am unable to scan. The printer does print fine with whatever drivers Vista found for it.
When I try to do the installation it gets to the 3rd step of 'installing' but stops because it says I need to sign in as the administrator. Somehow it deosn't recognize that I am already signed in as the administrator. Are there any updated drivers or installation program for Vista? Is there any other way to make the software recognize that I am the admin.?
Prints fine. Won't scan using Vista. Updated the driver in device manager. Still won't scan
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