Simply put. Don't ever purchase an Insignia product ever. I Have the same problem with a product I purchased just over 3 months ago, and the Insignia Customer service rep Sandra Larraburu gave no help to me other than the following solutions.
1. Make sure all the cables are plugged in right (Are you serious Sandra?)
2. Try a different DVD (I told her in my original email that I had even been trying different DVD players, so of course that was done)
3. UnPlug it (Is this a solution?)
4. Plug it back in (O....kay)
Then she proceeded to tell me that because the manufacturer's warranty had expired after 90 days, that I was entitled to no resolve.
Note Insignia states this "All of us here at Insignia strive to provide the best quality products and a great customer care experience"
If that is the sign of a company striving, I've learned my lesson.
No Insignia for me again.
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Re: how to fix a insagnia dvd player
Most of these issues sound like the drive head is out of alignment. This is not an easy fix sicne it requires taking the player apart and calibrating the tilt of the motor and the distance of the focus for the laser.
One easy way to tell if it's a calibration issue or a bad motor is to use a pen to hold down the "door closed" button with a disc in the drive and see if it spins up. If it doesn't spin up, then you'll need a new drive motor. Most computer DVD ROM drives will use a similar motor and can be parted out for what you need.
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Make sure you have a non home made DVD. Some DVD players will not play DVD'S in certain formats.
If you have a normal DVD in the DVD player and are getting "NO Disk" then there is a real good possibility the lens is just so dirty that it is not recognizing your DVD at all. This happens a lot to all disk players that are neglected from the cleaning process. Get a disk player cleaner and run it through a few times until the disk is read again. Sometimes the lens is so dirty you have to try a few times just to get the cleaner disk itself to play just to do the actual cleaning. Make sure to run that cleaner disk through once a week. These disk cleaners "sweep" the lens and work well. You can get one at your local Best Buy for $8usd.
The last thing it could be is that somehow the lens has come out of alignment. Just a millimeter out of alignment is all it takes to not be able to read a disk and DVD players get bumped and knocked off the shelf easy. So this can happen often especially with the more smaller travel DVD player.
Try another disk, see if it plays. Try the one that won't work in another blu-ray player if possible. I tried to watch a disk I got at a redbox rental, it fouled 2 dvd players, but took it to a friend's house and it played just fine. When I went to return it, it wouldn't go back into the redbox machine. I had to try at another redbox machine and it took it. So could just be a problem with that disk.
If all DVD's you try act the same, I would clean the read head. If that doesn't work, then drive needs to be serviced. Hopefully nobody smked cigarettes near the unit as that coats the optics. Clean the read head VERY carefully with a Q tip and 99% isoprophyl alcohol. Ensure that no fibers get stuck around the read head... it is VERY fragile.
If only one disk won't finish loading, then the disk itself is probably bad and the drive is OK.
Try checking the scan and pickup heads of the DVD with a DVD cleaning
disk . If this does not help the optics or the decoder/encoder might be
defective. In that case, you will need a qualified TV repair person to
work on these units for you all.
I hope this helps.... shud u have any more problems please get back to us with the brand name and model number