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That is not a twin needle. It is actually two individual needles that are separate. (There are actually some stitches that you would use only one needle, ie hem.)
The manual will have instructions on how to replace the needles. There appears to a hex screw immediately above the needles that is used to remove or secure the needles. With the hex tool included with your machine, loosen that set screw (be careful because both needles will become loose and can drop down into the machine). Hold the needle(s) with the flat side facing the back of the machine, slip them all the way up in the needle holes, hold them in place while tightening the hex screw. Be Careful to not lose the hex screw that hold the needle or drop the screw or needle down into the machine.
If the machine's embroidery arms have been moved under force when the machine's power is on, you may need to have the machine tune up and reset to true center. I would suggest taking it to a authorized repair shop for a good cleaning and service. In most cases for what you paid for the machine, there is included service that can come with the purchase of the machine, or in the least, a discount on mechanical services and repairs.
San Diego, CA
You might have Thread particles build up. Puchase canned Air for electronis and use it on a regular basic to clean your bobbin case area. Also when you change threads color always clip your thread near the spool and pull your thread out from the bottom near your needle. When you pull your thread through the top little pieces of the thread break of and fall into the chamber of your embroidery machine .
Make sure you have the flat part of the needle to the back when putting it in and that it's (preferably) a Schmetz embroidery needle with the red band either 75 or 90 or a Schmetz universal 80. Make sure when you install it you can see the top of the needle in the needle slot and all the way up so it's hitting the post before you turn the screw tight. Check the screw each time you sew to make sure it hasn't shaken loose from embroidering.
I would recommend looking at the PR-620 its a single head emb only machine with 6 needles and is made by brother, you can do hats and just about every thing including momgramming plus they have a great rebate going on right now
You may need a magnifying glass to see the tiny hook that should pass through the needle eye to catch the thread....
....if it is not aligned properly and does not go through the eye you will need to realign it....
...there may be a small screw attaching the mechanism, loosen slightly with jewelers screwdriver so you can move it but there is still some friction and gently engage the needle threader to see how far you need to move it, then gently, using a fine screwdriver, tweesers etc, nudge the tiny hook a little, check result and continue to adjust until remedied....re-tighten screw.
If there is no screw adjustment, a gentle bending will resolve the problem............but if there is no tiny hook, it will need replacing.
They are not easily broken, but only use gentle pressure to be sure.