I have followed instruction on unplugging the the unit and leaving it for 2days and also using air can to clean the dvd, but still it does not play.
Also sometime the dvd player keeps ejecting by itself.
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Probably the number one reason for this error is the infiltration of dust through the DVD feed slot and onto the laser, where the dust then interferes with the reading of digitized information contained in the disc. If you're capable of doing so, you can determine if this is the cause by doing the following:
1. Unplug the unit from AC outlet.
2. Remove the chassis cover.
3. Clean out all dust from inside the unit, and on or around the laser head using compressed air. Don't use unnecessarily excessive pressure to do this, and don't touch your hand, or the air nozzle, to anything.
4. Replace the chassis cover, plug in the AC power cord, and try a DVD after making sure the DVD is clean and undamaged. If this doesn't cure the problem, or if you are not capable of performing the above steps properly then you need to either take the unit to a repair shop or purchase a new DVD player.
Cleaning DVDs that look like a DVD with a small brush on them will rarely work. After unplugging unit try opening unit and using a Qtip and rubbing alcohol try VERY GENTLY cleaning the optic on the player. If this does not work player will need to be replaced.
how long has it been since you cleaned the DVD tray? you need to clean after about 10hrs. of play time on a DVD player, just buy a simple cleaning disc at the store, a Walmart, K-mart, Target,....etc....and run it through your player, just follow instructions on package.......I had this problem with my kids ps2, works fine now, the discs you rent are very dirty, and in turn leave your player dirty...hope this helps.....
Follow this procedure to troubleshoot if the DVD player cannot read or play the inserted disc.
Ensure the inserted disc is compatible with the DVD player.IMPORTANT: Refer to the operating instructions supplied with the product for a list of compatible disc. Manuals are available online in the Manuals/Specs/Warranty section of the Sony® eSupport Web site.
Use a soft cloth to clean the disc.
Examine the disc for any cracks or scratches that might be interfering with playback.
Attempt to play another disc.NOTES:
If another disc plays in the DVD player, then the previous disc is faulty.
Some recordable discs may not play correctly because of the quality of the recording, the physical condition of the disc, or the characteristics of the recording device or authoring software used.
Remove the disc from the DVD player.
Turn off the DVD player.
Unplug the power cord of the DVD player from the AC outlet.
Let the DVD player remain without power for 1 minute.
Plug the power cord back into the AC outlet.
Turn on the DVD player.
Insert the disc into the DVD player.
Attempt to play the disc.
If still persists, its time for your device to get serviced.
I have the same problem. I have a 5 year warranty from the company I purchased the unit from. I am not sure if they will replace it or not. I am reluctant to buy another one with this known issue. We have enjoyed the unit for nearly 3 years with no issues.