GE 5.8 Cordless... When one I answer from one handset, I can hear the caller but they can't hear me... and no, the mute button isn't on... thanks...Amy

Press program/mute button to confirm and you may program the following items: Set Language, Handset Name, Ringer Tone, Ringer Volume, Message Alert, Ring To Answer, Security Code, VIP Melody, Key Tone, Audio Predial, Vibrate Ringer, Area Code, Tone/Pulse, Registration, Deregistration and Default Setting.
Ringer Volume
From the Handset Setup Menu:1. Press the caller ID-volume ( 6 or 5) button to scroll to the RINGER VOLUME sub-menu.
2. Press program/mute button to enter the menu. SET RINGER 1HI 2LOW 3OFF shows in the display.
3. Use the touch tone pad on the handset to select 1, 2or 3, or use the caller ID-volume ( 6 or 5) button to scroll to your selection. HI is the default setting.
4. Press the program/mute button to save your selection. You will hear a confirmation tone and the new volume setting shows in the display.
NOTE: If you turn the ringer OFF, the ringer off icon shows in the display.

1. Press the mute/menu button until 1ENG 2FRA 3ESP shows in the display. 1ENG is the default. (ENG stands for English. FRA stands for French. ESP stands for Spanish.)
2. Use the CALLER ID-VOLUME (up or down) button or the touch-tone pad on the handset to enter your selection.
3. Press mute/menu again to save.

You can download the manual at
http://www.home-electronics.net/ge/pc/IB/25932EE1_IB.pdf

Look to see if the Mute button (or Hold button) has been pressed. If so, press the Mute (or Hold) button again to turn it off. With Mute ON, you can hear what your caller is saying, but they can't hear you.

The GE Cordless Phone brand is designed to deliver the conveniences of cordless home service with quality sound and features. There are many models of the GE Cordless Phone. The most current models, including the DECT 6.0, have standard features such as call waiting, caller ID, visual ring indicator, phone number memory and digital answering systems.

Before You Start
1. Before you use your GE Cordless Phone, ensure that you have all the parts. Your cordless phone package should include the phone base, a handset battery pack, a battery compartment cover, the cordless handset, a wall mount bracket, and a telephone line cord and AC power adaptor. Once you have confirmed that you have all of your parts, insert the handset battery pack into the handset and replace the battery compartment cover. Insert your telephone line cord and the AC power adapter into the phone base. The phone base identifies the telephone line as TEL LINE and the adapter as AC. Plug the phone base into the electrical socket. Place the cordless handset into the base. Allow the phone to charge for at least 16 hours before its first use. Failure to fully charge the battery before its first use will result in poor battery performance.
Phone Setup
2. Once you have fully charged your phone, you can proceed with setting up your phone's features. If your cordless phone includes an answering system, complete this setup process first. Turn on the answering system by pressing the on/off button. The message indicator light will display. The cordless phones are defaulted to English as the selected language. To change your language preference, press the "Skip" button for two seconds. The language will change to Spanish. Next, you will set up your voice time and day stamp. While the answering system is on, press the "Answer" button on your handset for two seconds. The phone will enter the answerer mode. Press the "8" key. This will take you to the time/day setup menu. Use the number keys to set the hour and minutes. Use the volume up and down arrows to set the AM/PM. Press "#" to save. The cordless handset will also require that you give it a name. Press the "Mute" button for two seconds until the handset reads "ENTER NAME." Enter the name of the handset by using the touchtone keypad. Press the "Mute" button to save. Enter the default area code by pressing "Mute" until the phone displays "AREA CODE." Enter your three-digit area code and press the "Mute" button to save.
The Basics
3. GE Cordless Phones are designed to be simple and convenient to use. To place or answer a call, press the TALK button. You can pre-dial a number by dialing the number before pressing the TALK button. When you are ready to make the call, press TALK and the phone will dial automatically. To answer a call that is waiting on the other line, press the FLASH button. If you experience call interference or bad reception while on a call, press the CHANNEL button until your line clears.

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I know this should be a MUCH more techie answer, but have you tried just asking a nearby Mexican to help you? Just a thought.....

You say you cannot get to the menu from the mute/ok button?

What happens instead?
FROM DA BOOOK looks pretty clear to me.

Handset Setup
1. Make sure your phone is OFF (not in TALK mode).
2. Press the mute/menu OK button to go to the main menu.
3. Press CALLER ID-VOLUME ( 6 or 5) button to scroll to HANDSET SETUP.
4. Press mute/menu OK button to confirm and you may program the following items: Language, Handset Name, Ringer Tone, Ringer Volume, VIP Melody, Key Tone, Set Day/Time, Equalizer, Area Code, Tone/Pulse, Registration, Deregistration and Default Setting.
NOTE: During programming, you may press the END/cancel button at any time to exit the sub-menu and return to the menu.
Language
From the Handset Setup Menu:
1. Press the CALLER ID-VOLUME ( 6 or 5) button to scroll to the SET LANGUAGE sub-menu.
2. Press mute/menu OK button to enter the menu. SET LANGUAGE 1ENG 2FRA 3ESP shows in the display.
3. Use the touch tone pad on the handset to select 1ENG, 2FRA, 3ESP, or use the CALLER ID-VOLUME ( 6 or 5) button to scroll to the desired language. English is the default setting.
4. Press the mute/menu OK button to save your selection. You will hear a confirmation tone and the selected language shows in the display.

From the Handset Setup Menu:
1. Press the caller ID-volume ( 5 or 6) button to scroll to the TONE PULSE sub-menu.
2. Press mute/program button to enter the menu. TONE/PULSE 41TONE 2PULSE shows in the display. The default setting is “1 TONE”.
3. Use the touch-tone pad or caller ID-volume ( 5 or 6) to enter 1 TONE or 2 PULSE.
4. Press the mute/program button to confirm. You will hear a confirmation tone and your selection shows in the display.

Try the "hard reboot". /1/ Unplug power from base station. /2/ Disconnect battery in each handset. /3/ Wait a few minutes. /4/ Reconnect battery. /5/ Re-plug-in power to base station. /6/ Place handset in base station, and wait a few minutes for it to recover.
You may have to reset time/date and/or the handset ##.

I can't talk or hear outta my phone. I can dial people but i cant hear them and they cant hear. My phone model Cordless 5.8GHz Edge Dual Handset Phone System with Caller ID:

I looked at the manual, and there doesn't seem to be a way to un-mute the mic. On other models, the Menu button is also the Mute button.. The only thing I saw that might be the cause is the following:

If this only happens on one of the handsets, did you register that handset? It must sit in the base cradle for 20 seconds before it's registered:

NOTE: In case of a power failure lasting more than 5 minutes, you must put both handsets on the main base cradle for 20 seconds to re-register.

I would assume this could have been a product that was returned to the company that you purchased it from. Follow these instructions. 1. 1. Disconnect power from the base by pulling the plug out of the back of the unit. 2. Press and hold the Page button and while holding the Page button reconnect the power. 3. Continue to hold the Page button until the charge/in use light flashes rapidly. 4. Release the Page button. 5. Press and release the page button on the base once. All handsets are de-registered and HANDSET NEEDS REGISTRATION shows in the display. Then From the Handset Setup Menu: 1. Press the caller ID-volume ( 6 or 5) button to scroll to the REGISTRATION sub-menu. 2. Press the mute/program button to enter the menu. REGISTRATION 1YES 42NO - - -shows in the display. The default setting is 2NO. 3. Use the touch-tone pad to select 1 for YES or 2 for NO. Or use the caller ID-volume ( 6 or 5) button to scroll to 1YES or 2NO. 4. If you select YES, press the mute/program button. HOLD BASE PAGE FOR 5 SECONDS, THEN PRESS HANDSET PROGRAM shows in the display. (Your handset should be held near the base during registration process.) 5. Press and hold the page button on the base unit until the charge/in use indicator flashes. Press the handset mute/program button. REGISTERING shows in the display. HANDSET X REGISTERED shows in the handset display, where X is the handset number. You may now rename your handset. (Refer to Step 3 & 4 of Handset Name Section) NOTE: IF you are re-registering the handset through the handset menu; to rename your handset you must go to the Handset Name Section and start from the beginning step. I understand that you have tried the registation process. Sometimes with electronics, you have to start from ground 0, before it will work correct again. If there are further questions or comments, please post here. Please rate this solutn through fix-it. Thank you