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Question about Norton Internet Security 2005 (37648246941) for PC

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Symantec trusted applications

Downloads updates but won't install

Posted by muttonhead on

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  • muttonhead Nov 30, 2007

    Sorry. What I took from your first comment was that I may have downloaded from somewhere else. The downloads are directly from symantec. Aplogies if you were meaning something different. Of course I would appreciate help.

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Anonymous

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  • 32 Answers

Which one live update or the updates you downloaded from somewhere else?

Posted on Nov 29, 2007

  • 1 more comment 
  • Anonymous Nov 30, 2007

    If you are not interesting in solving your problem pls dont waste our time..I asked u whether you used LIVE update to update it or did you download virus definitions?

  • Anonymous Dec 01, 2007

    did u try doing a LIVE update? THE sarc intelligent updater usually poses lots of problems if the package is corrupted!If the live update wont work let me know..i will surely help you out..

  • Anonymous Dec 01, 2007

    Also pls dont rate it as in appropriate- it means that the solution has nothing to do with the problem..if you do so you might not get any more assistance ..regarding this next time..

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HOW TO DOWNLOAD SYMANTEC LIVE UPDATES
http://service1.symantec.com/support/sharedtech.nsf/docid/1999051911110813

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Apr 28, 2010 • Symantec Norton AntiVirus 2008: Windows
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please see to it that the product is genuine
When live update fails, it is most likely due one of the following reasons:
· No license file (*.slf) is installed
· The installed license file (*.slf) has expired
· The trial period has expired
· The installed license file (*.slf) has been deleted, or become damaged or corrupted
· The software is not able to able to communicate with the Symantec servers

No license file (*.slf) is installed
It is necessary to have a valid license file installed into the program to authorize it for the download of the content updates using Live Update.
It is necessary to register your license(s) at the Licensing Portal (https://licensing.symantec.com/) to generate the license file if it was not included with your license certificate (*.pdf).

The license file (*.slf) has expired
It is required to have a current support contract to be authorized to have the most current content updates downloaded. If you have renewed your support contract, it is necessary to register your license(s) at the Licensing Portal (https://licensing.symantec.com/) to generate the new license file if it was not included with your license certificate (*.pdf).
This could also be the case if you have a current support contract, but had a trial license key installed in the software. It is necessary to register the support contract renewal to generate the new license file.
The trial period has expired

Many of Symantec's products offer a limited-time trial period where you can test the software in your environment. When the trial period expires, the software will typically cease to function as part of the Trialware installation agreement.

The installed license file (*.slf) has been deleted, is damaged or corrupted
If the license file that was installed in the program has been deleted or is corrupted, it is necessary to reinstall the license.
You can re-download the license file from the Licensing Portal account the license was registered in. If you registered the license into your Licensing Portal account, you can log into your account and re-download the license file. If the license was registered into the account of another person, you would need to contact that person to have them re-download a copy of the license file or provide you access to re-download the license file from their account.

The software is unable to communicate with the Symantec servers
The Symantec software must be able to establish a connection to the servers to be able to download the current content updates. If the software is unable to establish the server connection, then it will not be able to download the content updates.
You would need to check your network security settings to ensure the network traffic is not being blocked. If you believe your network's security settings might be blocking the Symantec software from communicating to the Live Update servers, contact Symantec Technical Support for assistance. You can find the phone number for your region here: http://www.symantec.com/business/support/contact_techsupp_static.jsp
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Here is a link to a technical support document with more information on this issue and possible resolutions: http://service1.symantec.com/support/ent-gate.nsf/854fa02b4f5013678825731a007d06af/e0395129f0bedbf4882570d2006ad1af?OpenDocument




(i took it from "http://customercare.symantec.com/app/answers/detail/a_id/81/kw/update/r_id/166" )
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