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Posted on Nov 29, 2007

Screen freezes When I turn on the mp3 the screen says 'welcome sandisc 256mb'.. no matter what button I push or how long I hold them, the screen wont change or let me do anything..I can't even shut it off. I have to take the battery out.. Any suggestions to fix it? I hate to spend and lose money....

  • Anonymous Dec 03, 2007

    I have the 512mb version and I have the same problem, real pisser!



  • dahou Dec 10, 2007

    I tried the solution but it did not work. What other ideas? Even when I take the battery out and replace it the screen is still frozen on the welcome page.

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  • Posted on Dec 08, 2007
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Press rec button, hold, press play button, no release them. Connect the unit to pc via USB. You would see the unit as a drive. THen disconnect the unit and turn it on. These steps would reset the mp3 player... Did it?

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  • Posted on Aug 10, 2008
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Upgrade your firmware, it's available in sandisk web ang follow the procedure

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  • Posted on Apr 23, 2008
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Format the drive, problem fixed

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Related Questions:

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1answer

WHEN I TRY TURNIN IT ON IT JUST STAYS ON THE SANDISK 256MB WELCOME SCREEN HOW CAN I UN FREEZE IT?

Reset the device. 1. Press and hold the Power/Menu button for approximately 20 seconds. 2. Release the Power/Menu button. 3. Press the Power/Menu button again to turn on the player.
Power cycle the device.
The power cycle discharges excess/residual power from the player; with the use of a new battery, it should be able to power on the MP3 player properly.
STEP 1 - Remove the battery STEP 2 - Power cycle the player 1. Connect the player to the PC. 2. Leave the device connected for about 2 minutes.
STEP 3 - Turn on the device 1. Unplug the player from the PC. 2. Insert a fresh AAA battery into the player. 3. Turn on the player.
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Try to scan for viruses , if nothing happened , then try to update firmware !
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