Wrong cartridge 093-982 cyan toner unsupported

It depends of what is wrong. Perhaps the storm has nothing to do with having an empty cartridge. Perhaps lightening, induced a little current in the printer or in the chip on the toner cartridge.
You only can find out, by placing another toner cartridge in its place. And don't wonder if the error still is there. But then you have to call in an service engineer, because something serious can be wrong.

At least i hope you at least remover the cartridge once, to see if all contacts on the chip (and in the printer) are still clean and shiny.
Only clean contacts with a dry cloth or a cotton swab. Vever use anything sharp.

Clear the error, then hold the switch off then on.

• replace your toner cartridges
  

This error message appears on the printer screen when the printer thinks the wrong toner cartridge is installed. To clear it or identify a service requirement, follow the steps below. NOTE: If you succeed in resolving the problem at any stage during the procedure, you not need to perform the remaining steps.

1. Open the top front cover of the printer. If the display DOES NOT read Close cover or Insert cartridge, the 32 error is not caused by the toner cartridge and printer service will be required to fix the problem.
   
   
2. Make sure the correct toner cartridge is installed for this printer model.
   1. Check Lexmark for a list of compatible cartridges for your printer.
   2. If the wrong toner cartridge is installed, remove it and install the correct one.
      
3. If the correct toner cartridge is installed, it may not be seated correctly. To ensure that this is not the cause of the error, do the following:
   1. Turn off the printer.
   2. Reseat the toner cartridge.
   3. Close the lid.
   4. Power the printer back on and check the display.
      
4. If reseating the toner cartridge does not clear the error message and the error started as soon as you installed this particular toner cartridge, the cartridge may be broken. You can check this as follows:
   1. Power off the printer and then reinstall the old cartridge. (You can also try a different new cartridge to see if that clears the error.)
   2. If the error does disappear, the problem may lie with this cartridge. Please contact the point of purchase, especially if the cartridge is brand new out of the box.
      
5. If the error cannot be cleared by putting in a new toner cartridge or one that is known to be working, the printer may require service to fix the problem.

make sure the cyan toner is not empty just remove and shake it and install it again.

The problem is with the top cover assembly. It could be a few things. I would first try the toner sensor flags(the magnet may not be strong enough to read properly). Also replace the toner cartidge because it's magnet may also have gotten weak. Third, I would try the Toner sensor board.

I have had this problem with many printers and normally it is just the flags because of the weak magnets.

ensure that the one you install is the exact model name and number, if this is correct, try unistallling once again and check one more time,

you might want to get a new cyan toner if this still fails, i dont think there is a prob in your machine, cheers

I had the same problem and found that one of the toner cartridges must have not been seated properly. I removed the black toner cartridge and re-fitted it. The printer now works fine again with no errors. 17H is a code relating to a fault in the rotation ......... possibly one or more toner cartridges need checking. Use the menu on the printer to turn it to the appropriate position (i.e. engine menu then select replacement of whichever toner you are checking).
Hope this fixes your as well.
Chris

A couple of suggestions. 1. make sure there is not any plastic shipping tabs that need to be removed from the cartridge. 2. try reseating the cartridge. 3. Try replacing that cyan cartridge. It may be defective. Also make sure you use Minolta brand toners!