Multiple problems My HP is two and a half years old.  At this time, it's not working at all.  The wallpaper and desktop icons show up, and then I get the "white screen of death" Prior to this happening, the following happened in the order listed: 1. The screen became pixellated.  This remained a problem for about three months and never recovered to a normal screen. 2. At unpredictable times, the computer would go to white screen and die.  After letting it rest for awhile, I could boot back on again. 3. At start up, it would insist it didn't recognize the battery attached to it and would shut down. 4. To the point we are at now, which is complete non-working computer. Any thoughts?

At this point, I can't get it into any mode. And, to be honest, I don't know what you mean by "safe mode". I'm a novelist, not a computer programmer. My 8 year old child knows more about computers than I do. At this point, I can't get it into any mode. And, to be honest, I don't know what you mean by "safe mode". I'm a novelist, not a computer programmer. My 8 year old child knows more about computers than I do.

The exact same thing happened to my laptop. I sent it into HP and they told me my graphics card was bad. It was going to cost over $1000 to fix because the graphics card is part of the motherboard and they would have to replace the motherboard. I told them to send it back without fixing. I can purchase a newer, faster laptop than what it would cost to replace the mother board. My next step is to find out if an external video card could go into the external slot and override the graphics card on the motherboard. I'm not savvy in this area but an still searching for an answer. Hate the toss the thing out after only 2 years of use and $2K investment. The exact same thing happened to my laptop. I sent it into HP and they told me my graphics card was bad. It was going to cost over $1000 to fix because the graphics card is part of the motherboard and they would have to replace the motherboard. I told them to send it back without fixing. I can purchase a newer, faster laptop than what it would cost to replace the mother board. My next step is to find out if an external video card could go into the external slot and override the graphics card on the motherboard. I'm not savvy in this area but an still searching for an answer. Hate the toss the thing out after only 2 years of use and $2K investment.