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Go start menu, control panel, select sound and audio devices, make sure check mark is on place volume in the taskbar to the left, if not check it and click apply.
What software you are using? You could use the Microsoft software. You can download and install it in your PC from: http://www.microsoft.com/windowsxp/using/digitalphotography/takeit/transfer.mspx
In this case the product number you are using is the Operating System's product number ie: Windows XP/Vista/7.
Microsoft Office Products require another product key individual to Office. I would suggest you contact the seller of the lap top for the installation discs which should come with a sticker that contains the Product Key.
are you referring to low frequency hum? that's a ground issue..check all your power cables, and eliminate the two prong approach..and plug your speakers into the wall directly to get the ground action
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