I can't help with ur mp3 not working but i had a similar problem with my mp3 not charging i just realized you had to turn it on it didn't say on the guide book it came with but i'm creative n then i turned it "ON" and it was charging i hope i helped someone with this simimlar problem
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The MP3 player is charged by connecting the supplied USB cable to the MP3 player and then plugging the other end of the USB cable into the USB port of a working computer. This cable is also used to copy files from the computer to the MP3 player.
What you will need to do when mp3 player does not charge. First use another
charger to test if it's the charger is working properly.
After testing for charger, and still it does not charge, that means the charging
port on the mp3 player where the charger is been plugged in is not working
properly. You will need to replace the charging port. Alternately you can charge it from your computer by using USB cable. It automatically charges when connected to a USB port
Don't worry that doesn't mean that your mp3 player is faulty, if there is any fault it is from the charger but since the usb charges it well, just continue to use it. It doesn't mean the player is faulty, IT HAPPENS.
i had the same problem. i asked creative labs and they said my battery was depleated. they said to plug it in and leave it for 6 hours, so i did tho i didnt think it would work cuz there wasnt any sign that it was charging at all but, i came back 6 hours later and it worked.