I've got a problem with the phone's keypad, can anyone tell how I open it up? I removed the battery and sim card, unscrewed the four screws from the back but what now? I'm a little hesitant to just pull but I can't see any other way...
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The reason your screens touch pad is not working is because the sensor board is no longer connected to the main panel of the phone, or the ribbon that connects the screen to the main board is faulty.
Try to open up the phone, by unscrewing it open from the back, then locating the ribbon and either try to reconnect it or replace the ribbon with a new one.
Remove your back cover, battery, sim, stylus and memory card. Now
remove the cross head screw, Lever the antenna cover off using a mobile phone opening tool. Now remove the six screws you have access to. Next you need to separate the battery compartment from the rest of
the phone. To do so lever it away using your opening tool. There are
various recesses in the back of the phone do allow you to do this. The volume buttons are stuck to the side of the housing and need to
be carefully peeled away. you can see the volume buttons after
they have been unstuck from the side of the phone. You can now peel the
large brown/orange ribbon away from the phone. It's held in place with
double sided tape. The circuit board which the ribbon is connected to
will come away with it. The on/off switch will be stuck down in the same
way the volume button was and also needs to be peeled away when you
remove the circuit board. The on/off
button will also come loose. Remove the screw, circled bottom left. The
vibrating motor, bottom right, should be levered up so it is
loose. Lift the lower circuit board up and you'll be able to see another ribbon
connector which needs to be disconnected. Again, it attaches like a plug
and socket. Just lever this away from the circuit board to unplug. To
screen is held firmly in place with double sided tape and to remove it
you first need to heat the screen (using a hot air gun or a hair dryer),
then push your opening tool very firmly. You'll then
see the screen raise slightly allowing you to slide something like a
guitar plectrum or credit card behind it. Move your plastic tool all the
way around the edge of the screen to release it. You can now simply lift the
screen away from the housing. You should now have the screen removed. Reverse the whole procedure for
It seems like the keypad has moved perhaps because of a trauma to the phone. I would suggest to send it to a lab if still under warranty. If not, open the back lid, remove the battery. Then, unscrew both panels using a small screwdriver, and try to place the keypad in its right place. Then, screw back on, put the battery in its place, and turn the phone on. Good luck.
ok one last shot i can think of is if you take the back cover off remove the battery and the sim card. if there is a reset button it should be there. that is all i can think of. one other thing is did she maybe hit the keypad lock by accident?
Try putting the phone in a very warm dry place, ay in the "Hot water cupboard" for a day or so and this may drive out any moisture that may be causing the problems, also shake the phone vigorously B4 you do so to try and dislodge any moisture. Or you could try disassembly and wiping the keypad contacts, perhaps there is still moisture there, or maybe it has shorted something else which is why ya gotta dry it out completely.
Hey, I have or should I say I had the same problem with my v6 maxx keypad not working. So I started to look into the flex cable replacement idea. I remove the back cover. Removed the Sim Card, Battery and Memory card fully intending to split the phone and have a look around inside. But then I came to a grinding stop when I saw how small the hex screws are. Gotta get me some of those. While I was there staring at the screws I noticed a small amount of dirt residue inside the back of the phone so figured it wouldn't hurt to give it a spray with CRC Contact Cleaner (it leaves no residue). I left the mobile in the sun to dry for about 3 minutes. Replaced the battery, memory and sim card and now it's working PERFECTLY. Done. fixed. *** twas just dirt. Cheers roddarockker