Question about Bose 3 2 1 GSX System

1 Answer

DVD WITH THE BOSE 321 SYSTEM

THE DVD IS STATING OPENING BUT IT WILL NOT OPEN UP SO THAT I CAN REMOVE THE DVD. IT STATED DISC ERROR PRIOR TO NOT OPENING. I HAVE TRIED TURNING IT ON AND OFF TO NO AVAIL.

Posted by tpr0729 on

  • tpr0729 Dec 13, 2007

    This was great advice!!! It worked and the DVD has been removed!!!

  • Anonymous Dec 20, 2007

    I have the BOSE 321 system and the dvd is stuck in the closed position, meaning I cannot open it to retrieve the dvd.....VERY annoying......

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1 Answer

Anonymous

I unplugged the unit then plugged it back in. The DVD ejected.

Posted on Dec 07, 2007

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If it's flashing on and off, then the DVD drive is the least of your problems. Check to see if there is a dual-voltage switch on the bass module. (if so, set it to 120v if you're in the US) As for the DVD drive--> Try another reset by unplugging the power for at least 30 seconds. Plug it back in, "Bose 321" will appear and disappear from the display, and then press the eject button before you power it back on. Wait about 3-8 seconds. If the drive won't open, it will probably need a repair. $150 for repair w/ new warranty through Bose- 800-367-4998.
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manytimes it helps if you always keep a cd/dvd in the tray (don't keep the tray empty)

it may also help if you can keep the bose 321 vertical.
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This can happen if the disc has been put in upside down accidentally, if both sides are highly reflective (e.g. blank recording discs). If so, you need to get the system to eject the system before it attempts (and fails) to read the wrong side of the disc:
On the back of the Acoustimass module (sub woofer) is a power switch. Use this to the turn the system off and wait 30 seconds. Switch it back on, the media centre flashes up "Bose 321" - press the eject button firmly once as soon as this disappears. If this works, contact Bose with the serial number from the media centre to see if the system needs a (free) software update (a disc they send in the post) - just in case the system is having general disc reading issues.

However, it may be that the drive has failed - it's a mechanical part in a mass produced system so this is not unreasonable, just disappointing. But because you have bought a premium system, the company will rush to help you - call them for a repair and explain you need the disc back urgently. they'll probably arrange an urgent, fast turnaround repair....
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