Hi, check leveling of washer, with spirit level, after leveling, put both hands on washer, and try to rock it, side to side, front to back, there shouldn't be any play, (movements) it's possible that you have a broken spring, you will have to open washer to check, can you? if not let mechanic check. good luck.
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We wondered if it was a broken spring. That is what it sounds like. And yes, there is "play" in the drum.
The washer and dryer are stacked in a small closet. It's going to be a real bummer to move them out. I will call a repairman. Thank you for your quick response.
Will it hurt the washer to continue to use it if I can tolerate the noise?
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