I recently Had some more memory and another hard drive installed in my computer. Since then my sacnner has not worked. It just says that I need to install the HP for features software. What does that mean? And where do I find this software. Help????????????
Thank you.
I have the same printer and I recently had to download the same software. I found it on the HP website. You can find everything you need here. First start by choosing your OS.
http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?product=311255&lc=en&cc=us&dlc=en&submit.y=8&submit.x=4&lang=en&cc=us
Posted on Nov 29, 2007
Hello.
I am a Support Engineer with Xerox Scanners.
If scanner is stopping @ 98% is normally due t oa communication problem. Make sure USB cable is conencted to rear of PC ,and cable is no longer than 6ft..
We also have an extensive support site and knowlegebase at http://www.xeroxscanners.com/en/en/support/
If you continue to experience trouble, please feel free to contact us by calling 800-648-0410.
Regards,
Xerox Scanners Support
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