Zen Vision: M Freezing During Music Upload

I have had a Zen Vision: M for nearly a year, and it was working fine. All of a sudden recently when I attempt to upload music through the Creative Media Wizard, my player freezes and i'm forced to hit the 'reset' button. I have attempted to rectify this problem by reinstalling my firmware, wiping the player, fixing my registry, reinstalling the Zen software among other things.

Some help would be greatly appreciated.

4 more comments
WillJVisionM Dec 06, 2007

I have, repeatedly, and it still refuses to work. Unless there's a new version that I don't have yet.
WillJVisionM Dec 07, 2007

What does it mean when the firmware upload freezes? It's current, by the way.
WillJVisionM Dec 07, 2007

That's not possible, though. I have wiped my hard drive a couple times to rectify the problem. I'm thinking I have to send it in to Creative to either repair it or send me a new device.
WillJVisionM Dec 07, 2007

You know, you might be right. Every time I try to upload stuff I do notice that my cable's loose.
WillJVisionM Dec 07, 2007

Is there anywhere I can possibly purchase a fresh cable?
WillJVisionM Dec 07, 2007

Disregard my earlier post--I attempted to use my brother's cable, he has the exact same player as mine yet his cable is functional with his player. I think the USB jack got knocked loose. Is there a way I can fix that?

1 Answer

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Master
4,402 Answers

Have you download the latest firmware from creative?
http://www.creative.com/products/mp3/MP3PlayerRecoveryTool/welcome.asp?region=1

Posted on Dec 06, 2007

2 more comments
Anonymous Dec 07, 2007

thats what im saying is make sure it's current
Anonymous Dec 07, 2007

your hard drives shot! your hard drives shot!
Anonymous Dec 07, 2007

the only other thing is the usb jack could have a loose connectio or cable could be bad.
Anonymous Dec 08, 2007

just take it apart and resolder just take it apart and resolder

1 Related Answer

Claire Lovell

15 Answers

SOURCE: Zen Vision M freezing during music upload.

Try to add your music a bit at a time instead of your whole library at once. That will freeze it. You can also try sync with Window's Media Player, which works a lot better than the Creative software.

Posted on Nov 30, 2007

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My fm radio stopped working on my creative zen vision, and the display is all messed up. It also freezes for about 20 minutes when I turn it on. After 20 minutes, it will play normal, but it freezes...

Support for Zen Vision M on this site:

One of the Knowledgebase Solutions for "freezing" gives this answer:

Solution ID: 64087

Solution ID # 64087 -->

-->

Player is Freezing
Keywords / Key Phrases: freeze, freezes, freezing, hang, hanging, freezes at creative logo, at docked screen, rebuilding library screen, playing audio files, switching to other functions or menus while shutting down, freezes at recovery mode, freezing at music playing now screen

Gently push the end of a thin object (such as a pin or straightened paperclip) into the Reset hole.
The reset button for your player is located at the bottom of the player, to the left of the sync adapter port.

Refer to the article below to access the recovery mode and perform a Clean Up.

SID 64088: Accessing the Recovery/Rescue Mode of your Player

Note:
1. Clean Up scans a player\'s hard disk/memory card and removes any invalid links from the music library. It does not affect the working music files at all. It is recommended that you perform "Clean Up" first before formatting or reloading the player\'s firmware.
2. It is advisable for you to clean up your player regularly if you are frequently transferring files from you computer to your player or vice versa.

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Don't panic!

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