Question about HP OfficeJet Pro L7580 InkJet Printer

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HP Officejet Pro L7580 ADF will not pick up paper. ADF top roller will not lower to grab paper. During process, ADF mechanism clicks as if it is trying to lower top roller, but ADF top roller will not lower. Rebooting of printer and computer does not resolve problem. Event Log shows ID 49, Event 69552, Printer Event. How do I get the machine to recycle so that the top roller correctly cycles?

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You can lift the top of the unit to inspect the rollers. Be careful because the L series the roller can pop off easily and if you're not paying attention to original orientation, can be a pain to put back in.. you press the blueish button to release the pick up assembly. See if any rollers are dusty. If they are, use Isopropyl alcohol (highest % you can find) and a LINT FREE cloth (dryer sheets/coffee filters or something of that nature..) and wipe clean

Hope this helps, I'm honestly doing all this from memory, I used to work for that dept here in Oregon ..

Posted on Sep 08, 2009

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