Scanner Failure Message keeps popping up

he HP All-in-One product displays one of the following error messages on the control panel when scanning or copying:

• Scanner failure, power off and on
• Scanner System Failure
• Scanner failed, cannot make copies or fax
• Scanner failure. Unable to scan, copy, or send a fax
• Scanner failure, cycle power

Additionally, the scanner bulb might not turn on during scanning.ry the following solutions in the order presented to resolve the issue. When one of the solutions resolves the issue, there is no need to continue troubleshooting.Solution one: Check the scanner lightFollow these steps to check the scanner light by making a color copy of any document.

1. Load plain white, unused, letter size paper in the paper tray.
2. Lift the scanner lid, place the original face down on the scanner glass, and then lower the scanner lid.
3. Make a color copy.
4. When the product starts to scan the document to copy, slightly lift the scanner lid to see if the scanner light turns on. It is not necessary to lift the lid completely CAUTION:Do not look directly at the scanner light.The scanner light should be visible under the scanner glass to the right or left.Figure 1: Scanner light visible underneath the glass
   1 - Area where scanner light is visible2 - Scanner glass
   • If the scanner light does not turn on when the scanner mechanism moves across the scanner bed, continue to the solution to reset the product.
   • If the scanner light turns on , continue with the next solution.
   Solution two: Check the power connectionFollow these steps to troubleshoot the power connection.
   1. Press the Power button ( ) to turn off the product.
   2. Unplug the product power cord from any surge protector, extension cord, or power strip, and then connect the power cord directly to a wall outlet.
   3. Press the Power button ( ) to turn on the product.
   4. Load plain white, unused, letter size paper in the paper tray.
   5. Lift the scanner lid, place the original face down on the scanner glass, and then lower the scanner lid.
   6. Try again to make a color copy.
      • If these steps resolved the issue , you do not need to continue troubleshooting.NOTE:If the product works properly when plugged directly into a wall outlet rather than a power strip or surge suppressor, the power strip or surge suppressor might not allow enough voltage for the product to work properly.
      • If the issue persists , continue with these steps.
   7. Press the Power button ( ) to turn off the product, disconnect the power cord from the wall outlet, and then reconnect the power cord to a different wall outlet.
   8. Press the Power button ( ) to turn on the product.
   9. Try again to make a color copy.
   • If these steps resolved the issue , you do not need to continue troubleshooting.
   • If the issue persists , continue to the next solution.
   Solution three: Reset the productFollow these steps to reset the product.
   1. Press the Power button ( ) to turn off the product.NOTE:The product might not turn off after pressing the Power button. Continue to the next step regardless.
   2. Disconnect the power cord from the rear of the product.
   3. Unplug the power cord from the electrical outlet.
   4. Wait 30 seconds.
   5. Replug the power cord into the electrical outlet.
   6. Reconnect the power cord to the rear of the product.
   7. Press the Power button ( ) to turn on the product.
   8. Load plain white, unused, letter size paper in the paper tray.
   9. Lift the scanner lid, place the original face down on the scanner glass, and then lower the scanner lid.
   10. Try again to make a color copy.
5. 
   

This is usually a bad scanner... follow the instructions on this HP link to diagnose the problem.

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00587971&cc=us&lc=en&dlc=en&product=391182&tmp_track_link=ot_search

I’m happy to assist further over the phone at https://www.6ya.com/expert/joe_8b8c2cd6ce148309

Is there any error message displayed on the control panel of the printer just like one of the following:
Scanner failure, power off and on
Scanner System Failure
Scanner failed, cannot make copies or fax
Scanner failure. Unable to scan, copy, or send a fax
Scanner failure, cycle power

You may want to try following these steps:
1. Check if the scanner light does turn on when you initiated the scanning process, if not you need to reset the product.
2. Try using your other electrical outlet because your AVR or Surge Extension may not be providing enough voltage for the printer.
3. Try using dirty cycle, meaning you need to directly cut the power of your printer by pulling of the power cord from the rear side of your printer and wait for about 30 seconds before inserting again and turn it on.

If all these steps do not improve your printer functionality, you may want to call the HP online help and ask for replacement.

Job Espinosa

Hi,

Solution one: Check the scanner light

1. Follow these steps to check the scanner light by making a color copy of any document.
2. Load plain white, unused, letter size paper in the paper tray.
3. Lift the scanner lid, place the original face down on the scanner glass, and then lower the scanner lid.
4. Make a color copy.
5. When the product starts to scan the document to copy, slightly lift the scanner lid to see if the scanner light turns on. It is not necessary to lift the lid completely.
   

The scanner light should be visible under the scanner glass to the right or left.

Solution two: Check the power connection
Follow these steps to troubleshoot the power connection.

1. Press the Power button to turn off the product.
2. Unplug the product power cord from any surge protector, extension cord, or power strip, and then connect the power cord directly to a wall outlet.
3. Press the Power button to turn on the product.
4. Load plain white, unused, letter size paper in the paper tray.
5. Lift the scanner lid, place the original face down on the scanner glass, and then lower the scanner lid.
6. Try again to make a color copy.
7. Press the Power button to turn off the product, disconnect the power cord from the wall outlet, and then reconnect the power cord to a different wall outlet.
8. Press the Power button to turn on the product.

Try again to make a color copy.If these steps resolved the issue , you do not need to continue troubleshooting.If the issue persists we have to reset the printer. Doing reset in the beginning stage is not recommended. Reply me back and i will provide the reset step instruction.

Regards
Riztech

HP Photosmart 2610 All in one Ink Jet Printer
I can only print, message says scanner failure turn powere off and on , I do this and it does does not reset

the main system is faulty same thing happened to me.

Hi,

Below is the document that i want you to follow.

CLICK HERE ===>> DOCUMENT

Pleae let me know the result after performing the steps.

thank you so much.

adonscott

I have same problem! The copy/scan function would feed the orginal from the ADF halfway and instead of making a normal loud feeding noise it made a horriable alarming sound and displayed an error message. To fix it: I waited a day or two and bang the top of the feeder cover with normal force while the original is feeding. It appeared the problem is resolved. I have no idea what the problem is, however I think if this work for few months at a time is fine by me.

sure..new drivers might make this happier..

check your warranty here for FREE

Have a look at this link:

http://forums1.itrc.hp.com/service/forums/questionanswer.do?threadId=989862&admit=-682735245+1194898272458+28353475

It's a bit techy but you can at least start there.

Mike