Question about HP PSC 750 All-In-One InkJet Printer

1 Answer

Scanner Failure Message keeps popping up

When we go to scan or copy a paper a message that reads "Scanner Failure: Turn power off and then on again," pops up. We follow as the directions say, turn off and then on again, but the message pops up in a minute or when we try to scan or copy. We have replaced the ink cartridges numerouse times, and have also unplugged and reset the whole printer in many cases, but none of these seem to work.

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Anonymous

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Here it is all over, with all the steps.

1.Unplug power cable from printer.

2.Hold Cancel and Enter. OR you could Hold Cancel and Black Copy Button. Whichever is easier

3.Then plug back in the power cable, while still holding those 2 buttons.

4.It should turn on, lights blink, then it should say FULL RESET on the little screen thingy .

5.Let go of the buttons, and hopefully, it fixed your problem.

Posted on Nov 29, 2007

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he HP All-in-One product displays one of the following error messages on the control panel when scanning or copying:
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My HP Photosmart C5240 will print from computer but will not scan or make copies.

Is there any error message displayed on the control panel of the printer just like one of the following:
Scanner failure, power off and on
Scanner System Failure
Scanner failed, cannot make copies or fax
Scanner failure. Unable to scan, copy, or send a fax
Scanner failure, cycle power

You may want to try following these steps:
1. Check if the scanner light does turn on when you initiated the scanning process, if not you need to reset the product.
2. Try using your other electrical outlet because your AVR or Surge Extension may not be providing enough voltage for the printer.
3. Try using dirty cycle, meaning you need to directly cut the power of your printer by pulling of the power cord from the rear side of your printer and wait for about 30 seconds before inserting again and turn it on.

If all these steps do not improve your printer functionality, you may want to call the HP online help and ask for replacement.

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After printer is on for a few minutes, getting error message-scanner failure turn printer off then on again. I am able to print before the error message appears, however, unable to copy or fax. Thank...

Hi,

Solution one: Check the scanner light
  1. Follow these steps to check the scanner light by making a color copy of any document.
  2. Load plain white, unused, letter size paper in the paper tray.
  3. Lift the scanner lid, place the original face down on the scanner glass, and then lower the scanner lid.
  4. Make a color copy.
  5. When the product starts to scan the document to copy, slightly lift the scanner lid to see if the scanner light turns on. It is not necessary to lift the lid completely.
The scanner light should be visible under the scanner glass to the right or left.

Solution two: Check the power connection
Follow these steps to troubleshoot the power connection.

  1. Press the Power button to turn off the product.
  2. Unplug the product power cord from any surge protector, extension cord, or power strip, and then connect the power cord directly to a wall outlet.
  3. Press the Power button to turn on the product.
  4. Load plain white, unused, letter size paper in the paper tray.
  5. Lift the scanner lid, place the original face down on the scanner glass, and then lower the scanner lid.
  6. Try again to make a color copy.
  7. Press the Power button to turn off the product, disconnect the power cord from the wall outlet, and then reconnect the power cord to a different wall outlet.
  8. Press the Power button to turn on the product.
Try again to make a color copy.If these steps resolved the issue , you do not need to continue troubleshooting.If the issue persists we have to reset the printer. Doing reset in the beginning stage is not recommended. Reply me back and i will provide the reset step instruction.

Regards
Riztech
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Have a look at this link:

http://forums1.itrc.hp.com/service/forums/questionanswer.do?threadId=989862&admit=-682735245+1194898272458+28353475

It's a bit techy but you can at least start there.

Mike
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