When we go to scan or copy a paper a message that reads "Scanner Failure: Turn power off and then on again," pops up. We follow as the directions say, turn off and then on again, but the message pops up in a minute or when we try to scan or copy. We have replaced the ink cartridges numerouse times, and have also unplugged and reset the whole printer in many cases, but none of these seem to work.
Turning on and off or doing the re-set thing didn't work for me.
The solution that worked for me: Removing the black bulb cover and cleaning the mirrors.
Open the hinged lid, lift up and out and set aside. This will expose two small screws in back that holds the glass cover on. Remove the two screws. I used a small allen wrench. Carefully lift the gray glass cover up in back and pry loose in front, one corner at the time. Flip the cover over to the right and carefully set aside, keeping it at the same height as the top of the printer. Do not let the ribbon come out. Also, the little screws will fall out so don't lose them. Once you have exposed the inside, the key to everything is to carefully remove the black bulb/mirror cover on top and LEAVE OFF. There are two small slots on top to allow you to do this, or simply pry off from the side. Once removed, clean the mirrors with a q-tip and go ahead and clean the underside of the glass top while you have it off. Flip the glass top back over making sure the ribbon stays in (you may need to feed it back in a little). Snap the glass top back on, front to back, and replace screws. You should be good to go! I sure hope this helps whomever, because this is a great little printer/copier that I almost tossed.
Try this. For me it was making grinding sounds and asking me to clear jam. There was no jam that I could see.
This worked for me. Lay the printer on its side and press the power button. It clears itself .
Jacob
When my printer developed this problem it was due to the ribbon on the left hand side of the printer becoming raised slightly and blocking the scanner itself from moving. The solution was to open the printer and, on the underside of the scanner, remove the black plastic cover which then allows access to the ribbon. Just slide a blunt knife or similar under the ribbon and pull tight again. Hey presto problem solved.
The key to this problem lies in the black plastic bulb cover. This must be removed and LEFT OFF! Mine's been working fine since I did this a couple of weeks ago!
Cleaned mirror and bulbs still did not work. When I go to menu, it comes up scan to. The it tells me option not set. How do i correct this problem?
Thanks, Dave
I just performed the bulb cover removal and mirror cleaning and I'm back in business! My HP 750 hasn't made copies for a month. Wow, I can't believe someone finally solved this issue!
Great instructions, too. Thanks!!
Re-setting the printer and turning on and off may work once or twice but is NOT a permanent fix! Solution 3 (removing the black bulb cover and cleaning the mirrors) is THE solution. Give it a try...you'll be glad you did. It fixed mine!
Scanner failure dispaly - no solution till now - tried all as advice on FIXYA
Here it is all over, with all the steps.
1.Unplug power cable from printer.
2.Hold Cancel and Enter. OR you could Hold Cancel and Black Copy Button. Whichever is easier
3.Then plug back in the power cable, while still holding those 2 buttons.
4.It should turn on, lights blink, then it should say FULL RESET on the little screen thingy .
5.Let go of the buttons, and hopefully, it fixed your problem.
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Scanner FailureTurn power off then on again Message...
This helped, but it then asks me to press Start for English, etc. Some combination of the right arrow, the menu button, and/or the Enter button will cause it to go ahead and print. Then I had to do the process again for additional documents.
I receive a scanner failure error when trying to copy on Hp750. I shutdown per instructions and error returns. I held down cancel/enter button and unplugged unit per posting for a full reset of the program. The scanner failure error returned immediately. Unsure what can be done next.
When we try to copy, we get the message "Scanner FailureTurn power off, then on again." We do this and quite often this message appears again and again. What is the solution? We can print using the computer and no problems. Thank you.
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Tried this however, I'm still getting the error.
my name is john, my mobile is (+2348032500169, Email: [email protected])
i have same scanner fault with my hp psc 750 all-in-one printer, when the problem started, it prevents the priter from Printing documents, so after troubleshooting and other adjustments the printing started ok, but displays ( scanner Failure Turn Power off then on again, so what can i do to solve the scanning problem?
i do hope to hear from u soon
thanks john.
Printer goes to scanner failure and to turn off and on. Still does not print. We followed the procedure of pulling power plug while holding down on the cancel and enter buttons. Still does not work.
I have a Hp psc 750 3 in 1 printer. I've tried Everything!! I can't find a free download so my scanner will work again. Get Repeated malfuntion messages. Tried unplugging & plugging back in, turning it off & on, etc....There use to be a free download for this problem, I can't find it anymore?
~Mollie
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When we go to scan or copy a paper a message that reads "Scanner Failure: Turn power off and then on again," pops up. We follow as the directions say, turn off and then on again, but the message pops up in a minute or when we try to scan or copy. We have replaced the ink cartridges numerouse times, and have also unplugged and reset the whole printer in many cases, but none of these seem to work.
When we go to scan or copy a paper a message that reads "Scanner Failure: Turn power off and then on again," pops up. We follow as the directions say, turn off and then on again, but the message pops up in a minute or when we try to scan or copy. We have replaced the ink cartridges numerouse times, and have also unplugged and reset the whole printer in many cases, but none of these seem to work.
I have the hp psc 750 all-in one injet printer. My problem is whenever I try to scan or copy I get a failure on the screen saying to turn power off and then back on. This doesn't fix the problem. It fails on the next try also. What is the fix?
message appears: scanner failure, turn power off and back on again. Tried this several times and still won't print and same message appears.
I have cleaned the mirrors and done the full reset. But i still get the scanner failure when I try to copy or scan. Scanner failure also pops up after i print from computer to printer, but i still prints the document fine. Is there any other advise, other then go buy a new printer?
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