On high speed spin cycle the entire first floor vibrates, is this normal??

I own a LG WM0642H front load washing machine and yes, I am experiencing the same problem with vibration during a High Speed Spin. One of the Best Buy tech's performed a floor test and it was determined that the floor did not appear to be the problem. He simply placed a full glass of water on the floor in front of the machine. His contention was that if the water spilled onto the floor during a High Speed Spin, the floor was not solid enough to support and prevent vibration. However, after the test was over, there was not a drop of water on the floor. In fact, the water in the glass did not move during the High Speed Spin. As a result, I am pretty much convinced that the problem is not with the floor but the machine. When I tub spins, I sounds like something is not propertly balanced inside the machine. I have requested LG through Best Buy to have a LG authorized repair service to try to determine what's wrong with the machine. Will keep you posted.


I own a LG WM0642H front load washing machine and yes, I am experiencing the same problem with vibration during a High Speed Spin. One of the Best Buy tech's performed a floor test and it was determined that the floor did not appear to be the problem. He simply placed a full glass of water on the floor in front of the machine. His contention was that if the water spilled onto the floor during a High Speed Spin, the floor was not solid enough to support and prevent vibration. However, after the test was over, there was not a drop of water on the floor. In fact, the water in the glass did not move during the High Speed Spin. As a result, I am pretty much convinced that the problem is not with the floor but the machine. When I tub spins, I sounds like something is not propertly balanced inside the machine. I have requested LG through Best Buy to have a LG authorized repair service to try to determine what's wrong with the machine. Will keep you posted.

Yes, I have the same problem. Sears had installed the washer, and altough the problem wasn't too bad, I had them back to check it. The tech said the installers hadn't levelled it properly and did so; he informed me that had I not been "lucky" enough to have paid hundreds of dollars for the protection plan, his visit (to fix, remember, what he said Sears' installers had done incorrectly), would've cost a couple of hundred dollars. Naturally, his efforts resulted in the problem becoming much, much worse. The next tech basically discounted everything I told him--everything that I've written above ('cause, you know, what do we stupid customers know?) and said that today’s front-loaders are too heavy, hold too much laundy and water, and spin too quickly / forcefully; that putting them on pedastals “throws off their centers of gravity” (so Sears shouldn’t sell them or protection plans for them), determined that the machine was "perfectly level" and that there was no mechanical problem (DUH), and that he could “see that the problem was a weak floor,” which was “moving like crazy”—I was unable to see any movement whatsoever. He noted that even “if” the floor is up to code, this state's codes are not good enough (so, again, Sears should not sell washers / pedastals or protection plans to buyers in this state). He advised to me “shore up the floor,” that Sears “unfortunately” couldn’t cancel a warranty because of weak floors, and that now, since my “weak floor” is documented, if I “keep calling, looking for them to make the washer work on the weak floor,” they they WILL cancel the protection plan. (But don't worry: although the charge for this visit would've been another couple of hundred $, since I was "lucky" enough to have that protection plan, it was free!) Worried now about my "weak floor," I too tried the water test, but the water didn't move at all! I then paid $300 for a home inspector, who assured me in writing, which I will share with Sears as soon as I get the energy to deal with their non-customer-oriented "customer service," that my floor was absolutely fine. Further online research convinces me that the 2nd tech was right about one thing: the manufacturers built these things larger and faster and too hold much more weight than, for example, the front-loader I had purchased in 1997--and that's the problem here. It's not that our floors were built too "weak" for the machines; it's that the manufacturers built the machines without regard to wood floors' natural, miniscule movement and weight capabilities; and that the retailers, stuck now with customer calls and complaints, have decided to place the "blame" sqarely back in the customers' laps, rather than owning up to this HUGE design floor and seeking help from the manufacturers themselves. The manufacturers built 'em; the retailers sold 'em; the customers are stuck with 'em. Depending on how desperate you are, you might also want to look Lowe's / Home Depot and / or on the web; a couple of manufacturers are selling pads to put under the washer's feet to slow vibration--I've seen them for between $30 & $40.00. Yes, I have the same problem. Sears had installed the washer, and altough the problem wasn't too bad, I had them back to check it. The tech said the installers hadn't levelled it properly and did so; he informed me that had I not been "lucky" enough to have paid hundreds of dollars for the protection plan, his visit (to fix, remember, what he said Sears' installers had done incorrectly), would've cost a couple of hundred dollars. Naturally, his efforts resulted in the problem becoming much, much worse. The next tech basically discounted everything I told him--everything that I've written above ('cause, you know, what do we stupid customers know?) and said that today’s front-loaders are too heavy, hold too much laundy and water, and spin too quickly / forcefully; that putting them on pedastals “throws off their centers of gravity” (so Sears shouldn’t sell them or protection plans for them), determined that the machine was "perfectly level" and that there was no mechanical problem (DUH), and that he could “see that the problem was a weak floor,” which was “moving like crazy”—I was unable to see any movement whatsoever. He noted that even “if” the floor is up to code, this state's codes are not good enough (so, again, Sears should not sell washers / pedastals or protection plans to buyers in this state). He advised to me “shore up the floor,” that Sears “unfortunately” couldn’t cancel a warranty because of weak floors, and that now, since my “weak floor” is documented, if I “keep calling, looking for them to make the washer work on the weak floor,” they they WILL cancel the protection plan. (But don't worry: although the charge for this visit would've been another couple of hundred $, since I was "lucky" enough to have that protection plan, it was free!) Worried now about my "weak floor," I too tried the water test, but the water didn't move at all! I then paid $300 for a home inspector, who assured me in writing, which I will share with Sears as soon as I get the energy to deal with their non-customer-oriented "customer service," that my floor was absolutely fine. Further online research convinces me that the 2nd tech was right about one thing: the manufacturers built these things larger and faster and too hold much more weight than, for example, the front-loader I had purchased in 1997--and that's the problem here. It's not that our floors were built too "weak" for the machines; it's that the manufacturers built the machines without regard to wood floors' natural, miniscule movement and weight capabilities; and that the retailers, stuck now with customer calls and complaints, have decided to place the "blame" sqarely back in the customers' laps, rather than owning up to this HUGE design floor and seeking help from the manufacturers themselves. The manufacturers built 'em; the retailers sold 'em; the customers are stuck with 'em. Depending on how desperate you are, you might also want to look Lowe's / Home Depot and / or on the web; a couple of manufacturers are selling pads to put under the washer's feet to slow vibration--I've seen them for between $30 & $40.00.