HTC S620 Smartphone Logo

Question about HTC S620 Smartphone

4 Answers

My HTC S620 stays on second start screen

I have a problem with my HTC S620. I got up this morning for it to sync with the pc before i leave for work but it did not want to sync. so i turn it of and the turn it on again. it comes on but it stays on the green screen that says "Windows Mobile" Drect Push Technology. it doesn't do any futher than that. what do think is the problem with this. it doesn't go off unless i pull the battery out. is there a way that it can be repaired via software through pc our something like that.

Posted by Wrecka on

  • 15 more comments 
  • xlxRaigexlx Jan 13, 2008

    I have the same problem, i tried to pull the battery out a few times. Each time i push the power on it still does the same thing. It gets stuck on the Windows Mobile screen.

  • paolob67 Mar 24, 2008

    I got the same exact problem.

  • pregis Apr 28, 2008

    I have a new HTC S620 I charged the phone up but when I turn it on it has a blank white screen

  • Anonymous May 13, 2008

    i have the same problem. i turne it on and suddenly doesn`t start. it stays on the grren screen. i have my brains out trying to solve

  • Smaragd Jun 26, 2008

    I have the same problem and it doesn't resolved with soft reset and rebooting. If someone has another idea how this problem to be resolved, please.

  • Anonymous Jul 10, 2008

    Hi folks from Italy... I'm another fish in the net.. same problem and no way to solve it so far. Heeeeeeelp!!!

  • Anonymous Dec 03, 2008

    my htc still on welcome screen and hang i can't make any thing with my phone

  • jordan_smith Dec 10, 2008

    on my htcs620 it gose past the green screen and then get stuck why dose it do this

  • madboy85 Jan 12, 2009

    same ****, i turne it on and suddenly doesn`t start. it stays on the grren screen

  • masrway61219 Jan 25, 2009

    after installing windows mobile 6 at my HTC S620, i couldn't use it any more it shows the geen screen all the time I removed the battery many times without any luck to start normally.

  • Kostas Nikola Jan 30, 2009

    when I turn on the telephone it remains stagnant in the screen with the green theme can anyone help me?

  • rszpila Apr 05, 2009

    it won't start... i have to pull the battery out to shut it off, it just gets stuck on the screen before it goes all the way on... I need the data on my phone! how do I get it?

  • Anonymous Apr 08, 2009

    Green screen!

    I want to log it

  • Anonymous Apr 21, 2009


  • Anonymous Apr 24, 2009

    i have the same problem plz help me

  • jordan_smith May 11, 2010

    did it say anyfing about the battery being full befor this happend

  • Anonymous Feb 14, 2014

    I just finally tossed it into the garbage and bought another cellphone. It was not worth my time plus I could not use it.



4 Answers


  • Level 3:

    An expert who has achieved level 3 by getting 1000 points


    An expert that got 10 achievements.


    An expert that got 5 achievements.

    Vice President:

    An expert whose answer got voted for 100 times.

  • Master
  • 326 Answers

Hello, These methods have been confirmed on my phone with both T-Mobile's ROM and Excalibur (S620 original ROM) Remove any memory cards before starting this process.

With OS:
1. Select Start
2. Select Accessories
3. Clear Storage
4. Type in 1234
5. Select Yes

Without OS:
Turn the hand-held off, hold the two soft keys (the dashes to the left and right of the phone buttons) hold the power button for 1-2 seconds and then release the soft keys. It should prompt you to clear storage. The “send” button is considered as the green phone button.

Let us know if you have any other questions. If this information was helpful, please take a moment to rate the solution. Thank you.

Posted on Apr 23, 2009

  • Fabian Mani
    Fabian Mani Nov 09, 2013

    my htc s620 fell down add has refused to turn on what do i do




  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

Have a MicroSD memory card? Pull it. Mine would hang on boot and still does unless I pull my 512mb MicroSD

Posted on Jul 29, 2008



  • Level 1:

    An expert who has achieved level 1.

    New Friend:

    An expert that has 1 follower.

  • Contributor
  • 1 Answer

Tried reset and phone still hangs on the windows mobile screen. No memory card and no sim card installed. Same result when sim card installed.

Posted on Jul 19, 2010


  • Level 2:

    An expert who has achieved level 2 by getting 100 points


    An expert who has answered 20 questions.


    An expert that has over 10 points.


    An expert whose answer got voted for 2 times.

  • Expert
  • 66 Answers

Pulling the battery(soft reset) and rebooting it should solve the problem??

Posted on Dec 06, 2007

Add Your Answer


Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:


How to unlock the htc t-dash cell phone...?

It's simple to Unlock HTC Dash Excalibur S620... .You can use Unlock code to unlock it.Visit the site get the code and unlock it easily.

I want conect my pc with my htc-s620

You need this tool so that your mobile will be recognized by your pc.

downloand this link : CLICK HERE

Here is the Instruction on how to install :

1. (on your pc) download the given link above
2. locate the download folder were the application is located
3. open microsoft active sync,follow instruction on how to install it.wait until its done
4. just plug in your phone and it will automatically recognized by pc.

enjoy using this stuff.

My htc desire will no longer sync with my PC it asks to insert disk into drive E

Your solution

Setting up HTC Sync to recognize your phone

After installing, set up HTC Sync to recognize your phone.

1. From the Home screen, press MENU, and then tap Settings > Accounts & sync.

2. On the Connect to PC screen on your phone, tap HTC Sync and then tap Done. Your phone attempts to find HTC Sync on your computer. Wait for a few seconds for the process to finish.

3. If your phone displays a message indicating that it's unable to find HTC Sync, try disconnecting and reconnecting the USB cable, and then repeat step 2.

4. When the Phone Connection Wizard is displayed on your computer, click Next.
Enter the name you want for your phone, and then click Finish.

Check the HTC Sync icon at the bottom-right side of your computer screen. If it appears green in color, that means your phone has successfully connected with your computer and HTC Sync recognizes your phone


If still no go try this .

Unplug the phone from the PC, restart both the phone and the PC. When the PC is done booting, plug your phone in and see if the autorun box pops up.

still if nogo try this .

you have to select disk drive (when plugged in via notification area) to be able to view the drive in windows and htc sync to use htc sync.


I am not able to conntct my htc s620 with my pc

Restart the phone and then try again, See if it charges when you plug in the cable. Make sure it shows some charging symbol on the phone.
If nothing shows up when you plug your HTC S620 on to the computer then your charging port on your HTC Dash needs to be replaced.
Send you phone HTC Dash in for repair to Dr. Cell Phone. They are the largest HTC Repair Service Provider in the US.

Htc s620 repaired broke screen now camera stop working

Hey your Screen is not completely fixed yet, you should not get the coloured circles up.
Checkout Dr. Cell Phone they can replace the screen on your HTC S620 Dash and also they can fix the camera.
Their Mail - in repair service is great !! They are also offering free return shipping now.

I can not connect to pc my htc 620 is it possible?which software need.plz send free link.

Download the HTC drivers here:

I searched this for you. Pls leave a good rating.

My HTC s621 also known as the htc dash or Excalibur has crashed. It got crashed from uninstalling a program, it kept on telling me to uninstall programs because I had very little space left in my htc...

here's a great site for the HTC S620 and a step by step instruction to fix this, if not fix it find how to fix it in this site.

Available ROMs:

if your phone does not start at all, then press power button and camera (sym) button together for 10 seconds almost then plug in the usb cable and remove your hand from the camera button (sym) it should give you a three color screen, then follow instructions in the first link above.

good luck.

Pulling htc s620 battery soft reset

You can do this:
- remove the battery
- press at the same time the soft keys (the 2 keys just under the screen with the symbol "-"), and do not release
- replace the battery
- always press the soft keys, press the power button (5 seconds)
- release power button
- release the soft keys
- s620 will not start windows, but open a black window
- press the send key (green telephone) to restore factory default configuration.
- s620 will enter in windows and work normally.
good luck
Not finding what you are looking for?


Ask a Question

Usually answered in minutes!

Top HTC Computers & Internet Experts

Tom Chichester

Level 3 Expert

62329 Answers

Don A
Don A

Level 3 Expert

3512 Answers


Level 2 Expert

28 Answers

Are you a HTC Computer and Internet Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides